Users’ perspectives of library space: An analysis of user satisfaction survey at the University of Malaya, Malaysia (original) (raw)

Analysis of users need on academic library space and satisfaction / Nur Ainaa Aliaa Ahmad Latfi And Mazwani Ayu Mazlan

Universiti Teknologi MARA Cawangan Selangor, 2018

The aim of this paper focuses on the study on satisfaction of various library Mara Beranang, Malaysia. The study is been conducted using quantitative method in which questionnaires have been distributed to 100 respondents the research that focus on the satisfaction towards four types of space which is collaboration space, individual space, interaction space and community space have give a clear picture on the level of satisfaction on the various need of space. This study is essentially suitable for the chief librarian for any types of library in doing their steps in improving the library physical in the good sense.

Re-Vitalizing Library Space for 21st Century Users: a study of academic and public libraries

The paper aim to highlight the modernization of information sources and services in current era and it put emphasis on revitalization of library space. It also discuss changing behavior of users towards information seeking after the development of ICT and Web2.0 To overcome changing requirement of new generation users it is necessary to reengineering library space, sources and services. Review of various literatures has been done to indentified users requirement regarding library space and their changing demand towards information sources and services their changing expectation of new role of libraries is describe in this paper. Users survey have been done with the help of questionnaire to identify their requirement from libraries and interview of academic and public librarians have been done with the help of structured questionnaire. From the review of literature it is found that librarian’s need to revitalize library space. Today’s generation is more effected with socialize activities. So librarians need to give them space to socialize with their friends, peers and teachers. Where they can get all required information either in print or in digital form, they got expert help at this center; they want comfortable furniture to relax and learning, a small stationary shop where they get required stationary items with printing and scanning facilities and many others. Moreover, facilities to socialize with their peers and teachers are an added advantage. They can have fun with learning by conducting various learning programs in libraries.

Library customer satisfaction (LCS) at library of Universiti Tun Hussein Onn Malaysia: a study of space, facilities and services

2012

Consideration of customer satisfaction should be an essential part of evaluating library performance. Satisfaction depends, to some extent, on customer expectations of space, facilities and services. The purpose of this study is to evaluate the "Outcome Budget Evaluation (OBE)" for gauging the level of space, services and facilities available in the library of past and present. Therefore, a focus group of 60 degree-level students across seven faculties was selected using the -Lead User‖ method. These students who have been using both infrastructures; both the old and new UTHM libraries, are involved with parameters as space, services and facilities. A selfadministered quantitative survey is designed and executed to measure the library performance. In overall, results of this study reveal that 98 percent of respondents are very satisfied with the present library including space, facilities and services. Lesson learned in this study has implications not only on student satisfaction, however much more internal perspectives on space, facilities and services in the library.

Student Preferences and Current Usage in Interior Environment of the Library: A Case Study at a Malaysian University

Recent trends in the design and renovation of libraries concentrate principally on the library as place and as a social space, how do university students currently use the library? Do students primarily use the library to gather and interact, or are they using it to learn as in the suggestive traditional role of the library? How can students' preferences for an ideal interior learning space be integrated into the design of a library to better support a learning environment? A case study of the main library at a University Sultan Zainal Abidin (UniSZA) was used to examine these research questions.

A survey of student satisfaction at the University of Malaya Library

Kekal Abadi, 2003

A user survey was undertaken on 28 February 2003 to obtain feedback from students in 3 areas: collection, services and facilities. The objectives of the survey were to investigate whether students use the library collection and for what purpose, whether ...

When the "Library as Place" Matters: A Case Study of an Academic Library

2021

Changes in learning pattern, collection, technology and use have encouraged academic libraries to be reinvented in accordance with users' needs. Therefore, an assessment of how users perceive and expect for library as place to accommodate learning is necessary. This study aims at measuring the gap between the minimum perception, and desired levels of library as place dimension. This is a quantitative research with data obtained from the library of the State Islamic University of North Sumatra (UINSU), through descriptive survey techniques. The result showed that the utilitarian space and symbol aspects of the library met the minimum expectations of users, however in terms of accommodation, their expectations were not met. Therefore, this research suggests that institutions need to ensure their libraries have adequate rooms for users, encouraging the learning activities and creativity. Librarians need to consider providing space that allows collaborative works while supports flexibility for social meeting. Our findings confirm that the role of the library as a space for users, for individual and collaborative work, and as a space for social activity, will become increasingly important even in this digital era.

User Satisfaction with Library Resources, Services and Facilities: A Study

International Journal of Library and Information Studies, 2018

This study is an investigation of use of user’s satisfaction in library facilities, resources and services of the students of C. S. Bembalagi Arts, SHA. M. R. Palaresha Science and G. L. Rathi Commerce College Library, Ramdurg. 200 questionnaires were distributed among students to collect relevant data and 170 received back. The findings of the study shows that 70 (41.18%) of respondents have the habit to visit to the library daily, majority 95 (55.88%) of respondents are highly satisfied with the collection of general books, majority 90 (52.94%) are satisfied with collection of text books 95 (53.3%) respondents considered circulation services as excellent. The study suggested that college library should carry out user studies at regular intervals and user guidance is necessary to help library users to meet their information needs and make users aware of the available library resources and services.

Assessment of E-Library Space and Facilities From the Perspective of the University Librarians

International Journal of Innovative Science and Research Technology, 2022

Abstract:- An E-library is an electronic or online library where one can access books, journals, novels, articles, or any other information over the net. Library planners must acknowledge that the availability of space (or lack of it) is not the sole reason for examining physical facilities. If your library emphasizes current material and best sellers and encourages browsing use of the collection, fewer seats are needed, and the projection should be adjusted downward. If your library emphasizes research material and encourages long-term use by students and scholars, additional seats may be needed, and the projection should be adjusted upward. The study aims to assess the space and facilities of the newly constructed E-library of the University on Main Campus from the perspective of the university librarians. A survey research method using the combination of ocular inspections of the e-library and survey questionnaire was adopted for the study to adequately assess the opinion of the university librarians at Bulacan State University. Findings show that 81% of the respondents strongly agreed with the building's state-of-the-art character. 64% of the respondents strongly agree that the E-library creates a sense of arrival. It is welcoming and has an accommodating atmosphere, and there is enough staff work area and enough available collection spaces. 54.54% of the respondents agreed that the E-library has the projection of service population for the next 20 years. Keywords:- E-library, state of the art, assessment, librarians, space, facilities.

Use and user's satisfaction in library resources and services: A study in Tezpur University (India)

International Journal of Library and Information Science, 2013

This study is an investigation of use of library resources, user's satisfaction in library resources and services and information seeking behaviors of the students and research scholars of Tezpur University. 200 questionnaires were distributed among students and research scholars of Tezpur University to collect relevant data. 79.5%(159) library users responded where 32.07%(51) respondents visited Central library, Tezpur University everyday for borrowing library books. It is found that 82.39%(131) users borrowed text books, (79.87%)(127) consulted journals and 75.47%(120) read news papers to meet their information needs. Library is playing vital role to meet multidimensional demands of students, and research scholar for information and knowledge. It is felt that user guidance is necessary to help library users to meet their information needs and make users aware of the available library resources and services.

Use and Users satisfaction in library resources

This study is an investigation of use of library resources, user's satisfaction in library resources and services and information seeking behaviors of the students and research scholars of Tezpur University. 200 questionnaires were distributed among students and research scholars of Tezpur University to collect relevant data. 79.5%(159) library users responded where 32.07%(51) respondents visited Central library, Tezpur University everyday for borrowing library books. It is found that 82.39%(131) users borrowed text books, (79.87%)(127) consulted journals and 75.47%(120) read news papers to meet their information needs. Library is playing vital role to meet multidimensional demands of students, and research scholar for information and knowledge. It is felt that user guidance is necessary to help library users to meet their information needs and make users aware of the available library resources and services.