New Public Management (original) (raw)

New Public Management (NPM) is a conceptual framework that suggests public sector improvement through the adoption of business practices and values. It emphasizes performance measurement, organizational disaggregation, market mechanisms, and treating service users as customers. Despite being a globally influential approach, NPM's effectiveness remains contentious; evaluations have shown mixed results, and contemporary challenges like global warming and terrorism require different management strategies. NPM continues to influence public administration, but its relevance is increasingly questioned in light of current public sector challenges.