The Effect of Feedback on Change in Post- Adoption Use of Information Systems Research-in-Progress (original) (raw)
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The Effect of Feedback on Change in Post-Adoption Use of Information Systems
2015
Research suggests that over time Information Systems (IS) behavior can become routinized, making it difficult to extend one’s use of an IS or improve work processes. To disrupt habitual IS use behavior and its inertial consequences, one of the key behavioral modification tools used in organizations is feedback. However, we know little about how feedback impacts changes in individual use of IS in organizations. This paper examines the role of the feedback environment (i.e. valence, amount, quality and timing of feedback) on variations in IS use, i.e., experimenting with different ways of using an IS for one’s work. As a first step, this study proposes a conceptual model of feedback in IS use, grounded in Generalized Darwinian principles of evolutionary change. Using data from 86 users of Learning Management Systems, the preliminary results suggest the importance of various feedback mechanisms for encouraging variations in how IS is used by individuals.
Changes in Post-Adoption Use of Information Systems
2013
As organizations continue to invest heavily in Information Systems (IS) to support business processes, the under-utilization of such IS is a key concern that challenges efforts to exploit its benefits. What is most desirable is for users to engage in forms of deep use that effectively leverage the features of the IS for work tasks. But, too often users minimize their interactions with the IS. Yet for users how they use an IS often changes over time to become progressively deeper as the IS is embedded more in the performance of various tasks. To understand how IS use changes over time, this research-in-progress paper draws on principles of evolutionary change, that is, Generalized Darwinism, and reports the findings from a series of case studies.
A Generalized Darwinism Perspective on Changes in Individuals’ Use of Information Systems
2014
Information Systems (IS) play a critical role in supporting business processes within organizations. There is concern however that IS underutilization by individuals is hindering efforts to exploit its benefits and infuse it into workplace practices. To extract the benefits from an IS requires users to change how they incorporate the IS in their work, progressing towards deeper use. This paper draws on evolutionary theory, that is, Generalized Darwinism and its principles of variation, selection and retention, motivational theory and findings from a case study and survey to better understand how individuals' IS use change over time. Furthermore, it discusses the impact of change on deep use, in particular, extended use. Moreover, the role of intrinsic and extrinsic motivation and feedback as triggers of change are highlighted. The findings provide useful insights that further our understanding of post-adoption IS use and the mechanisms by which IS use changes over time.
Variation in Individuals’ Post-Adoption Behaviors: Use of Information Systems
Americas Conference on Information Systems, 2014
Information Systems (IS) offers many advantages to organizations, however, research suggests that most users underutilize IS in organizations. To further leverage an IS, it requires users to vary, over time, how an IS is incorporated into their work practices. Using the Generalized Darwinism framework and drawing insights from a case study and survey findings, this paper introduces and conceptualizes the notion of 'Variation' (i.e. changes) in IS use, and investigates factors that facilitate variations. Intrinsic motivation, domain-related knowledge and feedback quality were shown to play a role in supporting and predicting the extent of variations, for both the case study and survey findings. Perceived resources, while playing a role in the case study was not significant in the survey findings. This study responds to calls for greater attention to changes in IS use and provides insights for practitioners on ways to encourage change in individuals' use of IS.
2014
This study investigates the factors that generate user satisfaction and the factors that generate user dissatisfaction during post-adoption usage of an information system. Drawing on the theoretical assumptions from Oliver's expectation-confirmation theory, Herzberg's two-factor theory and Kano's satisfaction model, we propose a generic theoretical framework that argues environmental factors and job-specific outcome factors may generate satisfaction and dissatisfaction. The framework extends our understanding of user satisfaction and dissatisfaction and helps to clarify and categorize the factors that are salient for generating user satisfaction and dissatisfaction. By collecting text data responses using open-ended survey questions following critical incident technique and analyzing them, we identify a list of factors that generate user satisfaction and a list of factors that generate dissatisfaction in a learning management system utilization context. The results of our research are that satisfaction is generated by both environmental and job-specific factors, while dissatisfaction is generated only by environmental factors. Overall, the results suggest that sources of satisfaction and dissatisfaction mostly differ in a particular context.
Plateaus in Long-term Appropriation of an Information System
2007
This paper examines the process of technology appropriation and the triggers that encourage and discourage longer term use of an Information System (IS). In a longitudinal study over 14 months, we examine use of a Learning Management System in an educational setting. Our findings suggest that the process of appropriation is incremental over time. Multiple plateaus of temporary stabilization occur during longer term use of a technology. In addition, findings from the study reveal that rejection of a technology may take place long after adoption. Localized IT support, peer-support and availability of ongoing training in the form of one-on-one contact with the trainer, at critical time periods, may be key factors in encouraging productive use and avoiding rejection of the technology in the long term.
An Information System in Use: Beyond IT Acceptance
2017
Organizations invest in information technology expecting positive outcomes, but to produce the intended results employees must use the technology. This study applies Adaptive Structuration Theory and Social Construction of Technology frameworks to expand research on the relationship among organizational users and mandatory IT artifacts beyond the initial process of acceptance, which currently constitutes the main paradigm in the IS field. A case study analyzes the mandatory use of an academic portal by lecturers and all the changes that users promote to the artifact and the tasks they perform while using it. Our findings show that, if the environment provides flexibility for it, participants refute, adapt, replace and complement the artifact that was adopted by the organization, while they appropriate it, in order to improve their efficiency in achieving organizational goals or their own. Although this study was carried out in a single university in Brazil, we believe that its findi...
Examining Post Adoption Usage: Conceptual Development and Empirical Assessment
2006
Understanding post adoption behavior has emerged as an important issue in IS research. Organizations have invested in a plethora of information systems (IS) and enriching the usage of these systems can provide organizations with immense benefits. Prior research has examined factors that lead to continued usage of IS, which is critical. But comprehending usage behavior in the context of effectively using the installed system has not received much attention. This study proposes post adoption usage as a broader concept constituting feature level usage of IS, integration of IS in the work system, and exploration of new uses of IS. To validate the post adoption usage constructs, data (N = 1032) was collected in the context of a web based Student Information System used by students to manage their academic work. The newly developed conceptual structure and measures for post adoption usage exhibit strong psychometric properties. Implications are drawn for future
Journal of e-Learning and Higher Education, 2017
when adopting a new IT system, users share each other's information on both the system and the process. Research on IT adoption knows very little about the content and the way in which users communicate with each other during those adoption processes. To address this issue, we analyzed the discourse of a group of first-year engineering lecturers while they were adopting a system of electronic quizzes. Results showed significant differences between lecturers who adopted or not the system. Adopters used sentences in the first person and their language involved personal commitment. In contrast, the non-adopter used an impersonal language and established asymmetric power relations. Moreover, although all attendees were able to foresee the difficulties in implementing the system, only adopters made efforts to propose solutions. These findings might shed light on the users' willingness to adopt or not a new IT during the implementation stage. The present work contributes by giving an answer to prominent researchers, who claim that new methodological approaches are needed to understand better why users adopt or not a new system. We would strongly encourage researchers and practitioners to analyze what the users say during an IT adoption process.
Five Paradigms of Information system use: Affirmation, critique and enrichment
2013
Though information systems use has been much discussed since at least the 1980s, much of it in terms of Davis' famous Technology Acceptance Model, the discussion still leaves much to be desired. This paper identifies five paradigms under which discussion takes place, and finds problems with all of them. It then calls upon Dooyeweerd's philosophy to provide a framework for understanding IS use, into which all the paradigms can be situated. It shows how Dooyeweerd can affirm, critique and enrich each paradigm and, perhaps, provide a more satisfactory understanding of IS use.