A Global E-Government Survey: Lessons Learned for the Transitional Countries (original) (raw)

Social Science Research Network, 2003

Abstract

The introduction of ICT in Public Administration and the new administrative practices that these technologies introduce have been described as e-government (e-G). At a first stage, most approaches to e-Government were chiefly technical. More recent developments comprehend e-G mainly as a social and organizational phenomenon. Nowadays there is a global agreement in approaching e-Government as a complex phenomenon involving not only technological, but also social, organizational and cultural components. Based on the evolutionary stages of the Information Technology impact on public organizations, the paper proposes a four-level classification scheme: 1st Stage: Islands of Automation,2nd Stage: Automated Process Chains,3rd Stage: Re-engineering through Information Technology and 4th Stage: Total Reinvention. Finally, three types of critical organizational perquisites that should be taken into account for the development of e-G strategy: a. Organizational prerequisites, namely a radical organizational redesign so to avoid having "the same old mess run faster", b. Political prerequisites, that is political openness and willingness for transparency and participation and c. Technological Prerequisites where inter-operability is the key concept realized through a two-fold integration process: internal system integration (creation of intranets) and external system integration (creation of extranets).

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