Methodology for defining e-services for knowledge management using a Co-Design Platform: example in the domain of instrumental e-learning (original) (raw)

HAL (Le Centre pour la Communication Scientifique Directe), 2008

Abstract

One of the aims of expert knowledge management via Information and Communication Technology is to improve the efficiency of knowledge transfer to non-specialists, and to facilitate the implementation of service-products that are adapted so as to be truly used. The Co-Design Platform (CDP) allows the service designers and users to determine service-product definitions together, to facilitate the emergence of their uses. Drawing on activity theory, this article describes a methodology that aims to guide the design process along the lines of the usage process. To illustrate this method, we've designed and implemented an instrumental learning e-service for guitar music (E-guitar). The Co-Design Platform gives a greater understanding of the transformation of the tool (proposals) into an instrument (proven demand), which is essential to the process of supplying the demand.

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