ICT-enabled co-production of public services: Barriers and enablers. A systematic review (original) (raw)
Related papers
Co-Production and Co-Creation in Public Services
International Journal of Electronic Government Research, 2017
Publications continue to affirm that there are no agreed definitions or conceptual frameworks for co-production and co-creation in relation to public services. Consequently, across and within academic and grey literature lie many examples of confusion and contradictions. These hinder insightful discussion and explanatory research. This paper argues that underlying this muddle is a failure to be clear about the nature and structure of public services. The commonly used “service to customers” model from commerce is a misleading oversimplification. To re-frame the discussions on co-creation and co-production, a model is developed of a generic multi-actor, multi-instrument system that helps to identify the real issues associated with governmental and non-governmental actors combining to achieve a social outcome. The system can be assessed in terms of relationships (e.g. degrees of openness and collaboration) and the role of technology (e-government). The essential role of the government...
Co-production as a tool for realisation of public services
Zarządzanie Publiczne, 2018
Objective: New public governance is one of the most popular paradigms in public administration management. The aim of this article is to examine the co-production of public services, which is gaining interest in many European countries, including Poland, and to find out how co-production is defined, what the reasons to pay attention to this tool are, how we can distinguish between different models of co-production and, last but not least, what the possibilities and drawbacks of introducing it into practice are. Research Design & Methods: The article is a literature review based on the most important public management journals. Findings: In conclusion, the author shows new ways of defining co-production and presents a proposal for further research strategies for the co-production of public services. Implications / Recommendations: The meaning of co-production of public services has varied over the last few years due to the fact that various new elements have emerged. Therefore there is still a huge field, to cover such as conducting research about the use of social media in the co-production of public services. Contribution / Value Added: The most recent literature review about co-production was conducted by Vooberg in 2014. As a result, this article refreshes the knowledge about it and proposes a new research agenda for the future.
A Comparative Analysis of Co-Production in Public Services
Sustainability, 2021
This study investigates current research trends in co-production studies and discusses conceptual approaches. The conceptual paper contains studies on co-production in the field of public administration. This study identifies significant gaps in the field of study by systematically examining 32 co-production research works. The study’s contributions include (1) defining two common characteristics of co-production, (2) classifying three forms of co-production by end-users, and (3) discovering that the aims and performance of co-production are more effective for service providers when the strategy is citizen-centric. Future research should (1) concentrate on the reasons for co-production failures or successes, (2) identify additional barriers to co-production in service production, (3) investigate influences on service providers as well as structural impacts on the co-production process, and (4) provide practical assessments of co-production research.
The Impact of Sustainability on Co-Creation of Digital Public Services
Administrative Sciences
Co-creation focuses on engagement with citizens and other stakeholders with public administrations to develop innovative processes or public services. The integration of resources and knowledge mediated by technology can lead to the emergence of novel outcomes (such as products, services, processes, and social practices), but it is necessary to understand the mechanisms that lead to sustainable co-created innovation and outcomes. The aim of this research article is to contribute a more nuanced understanding of the impact of sustainability on co-creation of digital public services. To study co-creation and sustainability in the context of the public administrations in depth, a qualitative research approach was used. The data were collected through moderated discussions conducted during a workshop held with 20 experts and practitioners in the field of public sector digital transformation, during which participants shared their views and experiences in a free-flowing conversation. A sy...
Public Money & Management, 2020
By combining the traditional literature on public administration and public management with that on Human-Computer Interaction, this paper contributes to the debate about how digital technology can support the co-creation of public value in co-production activities. We examine two case studies of participatory requirements elicitation for a technology aimed to support the co-design of a childcare service. By observing that the digital technology is requested to satisfy "ancillary values" that constrain how the coproduction is operated, our analysis clarifies how the instrumental and the institutional roles of the technology intersect and fulfill each other.
This chapter explores two different theoretical strands in current thinking on co‐production, which can deliver very different roles and outcomes. The first approach – user co‐production – focuses on how co‐production can deliver individualized benefits from the design and operation of public services, while the second approach – community co‐production – concentrates on more collective benefits which co‐production can bring. We show that this second approach is currently under‐developed and then go on to explore how the potential benefits of ‘collectivized’ co‐production might be more effectively captured by public service organizations. We suggest that the technological solutions required for ‘collective co‐production’ are distinctly different from those involved in ‘individualized co‐production’ and that collective co‐production based on Web 2.0 applications may in the future offer major improvements to public service outcomes.