Training and Intranet Recommendations From a Case Study of Organizational Memory (original) (raw)
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The impact of organizational memory information systems on organizational learning
AMCIS 1997 Proceedings, 1997
This paper reports on a case study of the organizational memory information system (OMIS) of an engineering group at a nuclear power plant. It found that the OMIS was effective based on the criteria of the competing values model (Quinn and Rohrbaugh, 1983). The engineering group was also considered to be effective based on the criteria used to evaluate effectiveness by the group managers. One of the criteria used to assess group effectiveness was the ability to use organizational memory and it was found that an improved OMIS resulted in improved organizational and individual effectiveness. The study also found that measurements of OMIS effectiveness could of been improved by refining the competing values model measurement of "integration" and by creating a measure for evaluating the reliance on individual's memories.
Information Systems and Organizational Memory: A Literature Review the Last 20 Years
Journal of Information Systems and Technology Management, 2015
The advancement of technologies and Information Systems (IS) associated with the search for success in the competitive market leads organizations to seek strategies that assist in acquisition, retention, storage, and dissemination of knowledge in the organization in order to be reused in time, preserving its Organizational Memory (OM). Organizational Memory Information Systems (OMIS) emerge as an enhancer of the OM, providing effective support and resources for the organization, assisting in decision making, in the solution of problems, as well as in quality and development of products and services. This article is an analysis of some OMIS selected from a literature review about its features and functionality in order to understand how these information systems are seen by the organizations. With this research, we realized that the relationship between OM and IS is still inexpressive, even with the existence of some cases of success in the use of OMIS in the literature. The literature reveals that an individuals' knowledge is not integrated in information systems management process in most organizations; much of this knowledge is generated in the organization retained in an individual himself/herself. It is easy to see that there is a need for strategies and mechanisms in the organization to stimulate and provide better knowledge sharing between individuals which, when associated to IS, allows greater control and effective use of Organizational Memory.
The Impact of Organizational Memory on IT Systems
1998
Organizational Memory Information Systems (OMISs) combine the attributes of culture, history, business process, human memory and fact into an integrated knowledge based business system. While not currently in existence in the configuration suggested in this paper, this type of information system would be an integral part of any firm wanting to anticipate business climate changes, expand their customer base and improve existing customer service. OMIS's would benefit businesses wanting to integrate disparate data bases, capture the expertise of retiring staff, improve organizational coordination and provide a decision making aid to staff members encountering new and complex issues requiring the integration of diverse and inconsistent types of knowledge.
1999
adaptivity show some incompatibility that we would like to further investigate. We would like to better understand and master the emergence of current human practice that is acceptable according to appropriate cultural and philosophical criteria. This chapter provides a socio-technical framework for further investigations. Rapid societal evolution and memory needs emergence Computers are the latest tools that have emerged from a mathematized world. Today, computers are almost everywhere in our occidental society: at work, in administration, in amusement places, at home, etc. On the negative side, computers define an artificial world where reality is made of simulations. People may accommodate to the simulated world, loosing the sense of reality. On the positive side, computers enable people to produce, store and use various kinds of information. They were originally designed to process calculations, they have become mediating tools that can improve cooperation in the same way telephone does. In addition, they support information storage and access. An organizational memory system is an environment that mediates information exchanges among human and software agents at the same time or at different times, at the same location or at different locations. The World Wide Web is the largest environment of this type. Using the same technology, Intranets are transforming the office by enabling employees to cooperate on tasks, to retrieve information previously stored, and reconstruct the context of the production of this information in order to access the sense of it.
A Survey of Internet Support for Knowledge Management/Organizational Memory Systems
IGI Global eBooks, 2011
Studies of organizational memory/ knowledge management, OM/KM, systems have found that using a common infrastructure to facilitate access to and utilization of knowledge and memory increases the usability and success of these systems. The solution to this is for organizations to have an integrated network. This paper discusses using the Internet as the integrated network. Several systems are described that use the Internet for the OM/KM infrastructure. Theoretical support from case study research for using the Internet as a common knowledge infrastructure is provided through DeLone and McLean's IS Success Model modified and analyzed for knowledge/memory based systems.
J. UCS, 2003
As people transform data, information and experiences into shared corporate knowledge, the management of individual competencies has become increasingly important to knowledge intensive organisations (KIO). Knowledge gained during the normal execution of daily tasks is easily lost in the new and more dynamic business environment. The ability to find versatile employees and to be able to leverage their knowledge to meet differing corporate needs, is a matter of pivotal importance for KIOs. Employees' competencies, in the form of their technical and cognitive capabilities, are closely related to the ability of a company to exploit existing, and to create new, knowledge. The topic of this paper is an example of the design a particular instance of an organisational memory system: a group memory system for managing corporate competencies. The system described focuses on internal competencies, in particular human knowledge sources, their competencies, as well more straightforward project experiences and related heuristics. We will show an approach for representing and manipulating corporate competencies, and highlight the main features of ontology-driven organisational memories. This research work applies ontologies as a design approach to represent organisational knowledge and ultimately to create a consensual representation of corporate competencies.
Systems Development of Organizational Memory: A Literature Survey
European Conference on Information Systems, 2000
Currently, there is no commonly accepted methodology for developing organizational memory systems (OM) that is comprehensive in the sense that it guides the development process from beginning to end and is in sufficient detail to be implemented successfully. Using the ideas of memory metaphor and the user's perspective, we review recent work on OM through two dimensions: the stages of
Toward a technology for organizational memories
IEEE Intelligent Systems, 1998
THE RECOGNITION THAT KNOWLedge is one of an enterprise's most important assets, decisively influencing its competitiveness, has fueled interest in comprehensive approaches to the basic activities of knowledge management: the identification, acquisition, development, dissemination, use, and preservation of the enterprise's knowledge. Traditionally, enterprises have addressed knowledge management from either a management or a technological point of view. Managers understand that the knowledge their employees possess is one of their company's most valuable assets. They are concerned with the effective use of personal knowledge and the qualitative and quantitative adaptation of this knowledge toward a changing environment. The technological approach, by contrast, deals with questions about what information technology should be provided to support knowledge management. 1 We find that effective knowledge management requires a hybrid solution, one that involves both people and technology. 2 As this article shows, our long-term vision is a corporate or organizational memory at the core of a learning organization, supporting sharing and reuse of individual and corporate knowledge and lessons learned. Arranged around such an OM, intelligent knowledgemanagement services actively provide the user working on a knowledge-intensive operational task with all the information necessary and useful for fulfilling this task (see ).
The results reported in this chapter were obtained through the study of 43 work-units belonging to five business firms in a large group of Tunisian companies. Using the declarative, procedural and judgmental dimensions of organizational memory, interaction effects were detected between IT and organizational memory. Analyses of the data support the view that storage technologies interact with declarative memory contributing to reduce organizational information needs. But, contrary to expectations, storage technologies interact negatively with declarative memory on information provision. Furthermore, network technologies interact negatively with judgmental memory on information provision. These results raise issues that have been rarely encountered in the literature.