A methodology for verification of a new modelfor evaluating the usability of an M-bankingapplication (original) (raw)

Usability Evaluation Model for Mobile Banking Applications Interface: Model Evaluation Process using Experts' Panel

Journal of Telecommunication, Electronic and Computer Engineering, 2016

Many of the existing usability evaluation models for mobile applications have not been evaluated to determine its usefulness, accuracy and applicability in to the real world environment. This may not provide confidence on the side of the evaluator and the results may not be comprehensive and valid. A model for evaluating the usability of mobile banking applications interface is developed in response to usability practitioners and mbanking applications developers’ needs. The experts implemented the model using various m-banking application platforms through heuristic evaluation method. A list of predefined validation measures were used by the experts’ in order to determine the accuracy and applicability of the proposed model. The results show that the model is useful, accurate and can be used for evaluating the usability of m-banking applications interface. Therefore, this paper will benefit both the research community and the usability practitioners towards better understanding of m...

Evaluating Mobile Banking Application: Usability Dimensions and Measurements

Usability has greatly been considered as one of the significant quality attributes to determine the success of mobile application. Mobile banking application is increasingly recognized as an emergent m-commerce application which dignified to become the giant killer mobile application arena. However, prominent usability evaluation models for mobile applications are too general and do not adequately capture the complexities of interacting with m-banking application platform. Similarly, there are no sufficient descriptions concerning the relationship between phases and appropriate usability measures for a specific application. Some banks do not offer m-banking application, while those that offer have inadequate functionalities and this shows that their interfaces are still insufficient and not user friendly. To date, usability and measurements for m-banking application in particular is very limited or even isolated and this makes usability evaluation of m-banking more of challenging. Consequently, this report proposes to address this matter by proposing a suitable and an appropriate set of usability dimensions and measurements for m-banking evaluation. The systematic literature review was employed to review relevant journals and conference proceedings. Seven hundred and eight papers were downloaded but merely forty nine papers have been selected and fully reviewed/analysed. Five usability dimensions and twelve relevant criteria (sub-dimensions) have been created that can be used to evaluate m-banking application.

Analyzing Usability of Mobile Banking Applications in Pakistan

Sukkur IBA Journal of Computing and Mathematical Sciences, 2021

Usability is a key factor in the quality of the product, which includes ease of use, user satisfaction and the ability of the user to quickly understand the product without practice. As smartphone usage increases, most organizations have shifted their services to mobile applications, such as m-banking. Most of the people uses banking services but hesitate to use m-banking due to complex interfaces. Usability researchers concentrate on the value of design simplicity so that users can perform a particular task with satisfaction, efficiency, and effectiveness. If a mobile app lacks one of these usability features, users may get confused while using the app. This research examines the key usability issues in existing m-banking after checking the usability satisfaction level through System Usability Scale. To compare and highlight a number of usability issues, the researcher used two types of usability evaluation method 'User Testing' and 'Heuristic Evaluation'. In heuris...

A Usability Evaluation of Mobile Banking Applications in Nigeria

Mobile banking (M-banking) application is one of the emerging trends of mobile commerce application. M-banking application allows the customers to perform their transactions at their own convenience, but usability issues are the major problem faced by the m-banking applications and there is less research for comparing usability issues based on users age, gender, qualification and experience. The objectives of this study are to identify the usability issues and the level of differences among the m-banking users on age, gender, qualification and experience. This study employed the use of quantitative approach using online questionnaire with a total number of one hundred and fifty (150) respondents. The finding of this study indicates that all the three banks have usability issues on privacy and reliability of m-banking application interface. This study also reveals that the male users have less usability issues than female, the younger and the middle aged also have few usability issues than the old aged, for qualification of the users with lower qualification, they have more usability issues than those who have higher qualification. While in years of experience using the mobile, the result shows that there are not much usability issues for the whole category of years.

Usability of mobile applications: literature review and rationale for a new usability model

Journal of Interaction Science, 2013

The usefulness of mobile devices has increased greatly in recent years allowing users to perform more tasks in a mobile context. This increase in usefulness has come at the expense of the usability of these devices in some contexts. We conducted a small review of mobile usability models and found that usability is usually measured in terms of three attributes; effectiveness, efficiency and satisfaction. Other attributes, such as cognitive load, tend to be overlooked in the usability models that are most prominent despite their likely impact on the success or failure of an application. To remedy this we introduces the PACMAD (People At the Centre of Mobile Application Development) usability model which was designed to address the limitations of existing usability models when applied to mobile devices. PACMAD brings together significant attributes from different usability models in order to create a more comprehensive model. None of the attributes that it includes are new, but the existing prominent usability models ignore one or more of them. This could lead to an incomplete usability evaluation. We performed a literature search to compile a collection of studies that evaluate mobile applications and then evaluated the studies using our model.

USABILITY EVALUATION OF MOBILE SERVICES

In this paper we present a usability measure adapted to mobile services, which is based on the well-known theoretical framework defined in the ISO 9241-11 standard. This measure is then applied to a representative set of services of the Telefónica's portfolio for residential customers. The user tests that we present were carried out by a total of 327 people. Additionally, in section 3 we describe the application of the methodology to a particular service and section 4 presents the results of the experiments. These results show highly significant differences in the three usability measures considered, though all of them have the same trend. The worst performers in all cases were the WAP and i-mode user interfaces (UI), while the best performers were the SMS and web based UIs closely followed by the voice UI. In section 5 we present a discussion about the application of these results in the development process of products and services.

A Brief Study on Usability Principles of Mobile Commerce

According to Will (2004) E-Commerce can be defined as a monetary transaction conducted using the combination of interest and a desktop or laptop computer. Likewise, M-commerce is generally known as an extension of e-commerce. M-commerce can be defined as a monetary transactions that take place using wireless internet-enabled technology like handheld computers, mobile phones, personal digital assistant and palmtop computers that allow the freedom of movement for the end user. The Wi-Fi-Wireless Fidelity which is the transmission of short-ranged radio signals between a fixed-based station and an end user's mobile device is the operating technology that facilitates mobile commerce. Condos et al. (2002) describe that m-commerce combines the advantages of mobile-communication with existing Electronic Commerce applications to permit customers to shop for goods and services virtually from anywhere. The rapid development in telecommunication and innovative thinking about user interface design has greatly facilitated mobile users to take the full advantage of m-commerce. WAP is one of the key enabling technologies of m-commerce that allows mobile users to access the internet from mobile. As a result, the future consumer adoption of m-commerce relies heavily on how easy it is to use WAP in order to access and utilize these services.

Usability evaluation of mobile applications; where do we stand

The range and availability of mobile applications is expanding rapidly. With the increased processing power available on portable devices, developers are increasing the range of services by embracing smartphones in their extensive and diverse practices. While usability testing and evaluations of mobile applications have not yet touched the accuracy level of other web based applications. The existing usability models do not adequately capture the complexities of interacting with applications on a mobile platform. Therefore, this study aims to presents review on existing usability models for mobile applications. These models are in their infancy but with time and more research they may eventually be adopted. Moreover, different categories of mobile apps (medical, entertainment, education) possess different functional and non-functional requirements thus customized models are required for diverse mobile applications.