Result-Oriented Approach for Websites Accessibility Evaluation (original) (raw)

The paper attempts to devise a result oriented approach for evaluating the accessibility of three Dutch government websites. Most of the research work pertaining website accessibility evaluation is intended to benchmark the organizations, however this study plans to initiate learning for the selected Government Bodies (GB) to improve websites accessibility. The devised approach spans three phases and is tested in three government bodies of the Netherlands. In the first phase, websites accessibility is evaluated for the selected government bodies. In the second phase, feedback from the web developers of the selected government bodies is collected to disclose their knowledge and practices. The third phase accentuates on measuring the results utilization. The websites evaluation is carried out according to the WCAG version 2.0 (level AA) by using various online tools - e.g. TAW, CCA (Color Contrast Analyzer), RIC (Readability Index Calculator) - and a test case to check that website is keyboard operable. Test results show that the selected websites failed to adhere to the WCAG 2.0. The feedback of the web developers revealed that though they are aware of these guidelines, yet clients do not want to compromise on other aspects, e.g. outlook and cost. The study initiated learning for all tested government bodies. Government bodies found the accessibility reports useful and showed perseverance to exploit research results in improving website accessibility. https://sites.google.com/site/ijcsis/

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