Increasing Utilization of Telehealth in Outpatient Primary Care (original) (raw)

This study investigates the underutilization of Telehealth among resident physicians at Jefferson Internal Medicine Associates (JIMA), highlighting the lack of encounters in 2018 and 2019, despite an interest in Telehealth exposure among residents and attending physicians. Interventions were implemented to increase Telehealth visits, including the addition of a Telehealth button in EPIC and informational materials regarding insurance coverage. Although Telehealth utilization surged significantly during the COVID-19 pandemic, the impact of the specific interventions remains unclear, necessitating further exploration into insurance coverage clarity for effective Telehealth utilization in outpatient primary care.