Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality (original) (raw)

Proceedings of the American Society for Information Science and Technology, 2009

Abstract

Abstract Today's digital reference service environment faces many opportunities as well as a number of threats. This panel presents three different approaches, methods of data collection, and approaches to analyze and examine quality issues in virtual reference (VR) as well as other reference platforms. One threat has to do with sustainability of VR quality in this time of budgetary constraints. Radford and Connaway will present ���Thriving on Theory: A New Model for Synchronous Reference Encounters��� describing a new research-based ...

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