The effect of anger management program on perceived stress of healthcare professionals: a quasi-experimental study (original) (raw)
Related papers
The effect of anger management by nursing staff on violence rate against them in the emergency unit
Iranian journal of nursing and midwifery research, 2010
Violence at work is considered as part of the occupational hazards which can affect medical staff and have undesirable effects on quality of patients care. Anger management training causes increases the ability of individuals to change behavior and also can increase the ability of the individual in controlling the excitation in the undesirable conditions. This study aimed to determine the effect of anger management training program by nursing staff on violence rate against them. This was a two-group, two-phase, semi-experimental study. Sixty six qualified nurses employed in emergency unit of Al-Zahra Hospital were divided into test and control groups. In this study, the modified questionnaire of World Health Organization was used with adequate validity and reliability to measure the violence rate and anger control. Thereafter, the test group received anger management training for four 60-minute sessions. The results of the study showed that there was no significant difference betwee...
Medicinski glasnik : official publication of the Medical Association of Zenica-Doboj Canton, Bosnia and Herzegovina, 2015
Aim To determine the effect of anger management levels and communication skills of emergency department staff on their frequency of being exposed to violence. Methods This cross-sectional study was conducted in the Training and Research Hospital, Istanbul, Turkey between 11 April and 15 October 2013 by using a questionnaire including descriptive features, anger management scale, and communication skills scale applied to 283 health personnel working in children and adult emergency department clinics. Results Statistically significant differences were found between the health workers' ages and their anger control levels, marital status and anger-in and anger control levels, working position and anger-in levels, and between anger-in, anger-out and anger control levels based on their level of education. Statistically significant differences were also found between age and communication levels based on the personnel's working position. Statistically significant difference between...
BMC Nursing
Background Workplace violence (WPV) has been recognized as a major occupational hazard worldwide. Healthcare professions are particularly at a higher risk of WPV. Patients and their relatives are commonly the most common perpetrators for WPV against physicians. Trainings on the universal precautions of violence, how to effectively anticipate, recognize and manage potentially violent situation is recommended by OSHA as a part of a written, effective, comprehensive, and interactive WPV prevention program. Objective To implement and evaluate the effectiveness of a training session delivered to nurses. The training session aimed to increase nurses’ ability to identify potentially violent situations and to effectively manage these situations in a teaching hospital in Egypt. Methodology A total of 99 nurses attended the training sessions. Confidence in coping with aggressive patient scale, along with nurses’ attitudes toward WPV, were used to assess the effectiveness of the training sessi...
Academy of Strategic Management Journal , 2022
Aim: Workplace aggression is a significant problem in the United Arab Emirates (UAE) and internationally. Studies demonstrated that the emergency nurses are the most at-risk group, among other healthcare professionals, who are exposed to daily aggressive behaviour from patients, relatives, and other visitors. This study adopts the SCARF model as a long-term aggression preventive program. The general objective of this study is to measure the effect of implementing the SCARF model on the perception of aggression among emergency nurses working in Dubai Hospitals. The specific objectives include measuring nurses’ perception of aggression, and measuring the effect of implementing the SCARF training on aggression rate and severity, and performance of emergency nurses. Method: A quasi‐experimental pre‐test and post‐test design was adopted. One hundred and seventy (170) emergency nurses (85 in the intervention and 85 in the control group) participated in this study. The nurses' perception was recorded by the modified version of the Management of Aggression and Violence Attitude Scale (MAVAS). Results: The results showed statistically significant differences between control and experimental groups at p>.001. The results indicated that implementing the intervention in the experimental hospital had influenced the perception of the emergency nurses. Moreover, the results showed a difference in both aggression rate and severity of aggression incidents after implementing the SCARF model. A comparison between aggression rate before and after the study intervention, the findings showed 42 (28%) reduction of aggression rate. The severity of aggression incidents were reduced at all levels. There were 71 level 1 incidents reported after implementing the study intervention compared with 88 before the intervention with 17(16%) reduction rate. Implementing the SCARF model has influenced the way the participants managed the aggressive behaviors. The results showed a statistically significant difference in using new and old management approaches after implementing the study intervention. There was an increase of 57 (80%) in using new management approaches such as “talked down”, “negotiation” and “reassurance”; and a decrease of 37 (46%) in using old management approaches such as “restraints”, “holding”, and “medications”. Conclusion: The study findings indicated that the SCARF model is imperative to reduce aggression incidents and develop a plan for preventing, responding to, training and controlling aggression incidents.
Pakistan journal of medical sciences
Considering high burden of violence against healthcare workers in Pakistan APPNA Institute of Public Health developed a training to prevent reactive violence among healthcare providers. The purpose of this training was to equip healthcare providers with skills essential to control aggressive behaviors and prevent verbal and non-verbal violence in workplace settings. This study assesses the effectiveness of training in prevention, de-escalation and management of violence in healthcare settings. A quasi-experimental study was conducted in October, 2016 using mixed method concurrent embedded design. The study assessed effectiveness of de-escalation trainings among health care providers working in emergency and gynecology and obstetrics departments of two teaching hospitals in Karachi. Quantitative assessment was done through structured interviews and qualitative through Focus Group Discussions. Healthcare providers` confidence in coping with patient aggression was also measured using a...
IOSR Journal of Nursing and Health Science (IOSR-JNHS), 2021
Abstract Patient Aggression has always been recognized as one of the most critical concerns in the healthcare sector, but even after all these considerations, it shows quite an increase with time. Nurses are around the patients 24 hours, providing those healthcare services; they get impacted by this aggression the most (Wong & Chien, 2017). Hence staying under this constant stress can lead them to consider leaving nursing as a profession. And for those trying to maintain their spaces in this profession, handling such aggressive and violent patients is one big task which stands at 16% as indicated by (Wong & Chien, 2017). Aim: To assess the perception and attitude of nurses towards Aggression and violence and in mental health services (HMC). Participants: All the nurses in Mental Health Service in Hamad Medical Corporation (HMC) were invited to participate in the questionnaire. The choice of one particular setting helped reduce the bias related to the environment. Methodology: A cross-sectional research design was applied to assess nurses’ perceptions and attitudes regarding aggression and violence exhibited by patients in Mental Health Service The results are presented in five sections from Demographic factor such as years of experience, position and PMVA training, while the The Perception of Aggression Scale Short (POAS-S) Version Questionnaire and the Impact of Patient Aggression on Carers Scale (IMPACS) used for assess the nurses perception and attitude towards aggression and violence. Hence, the Relationship between demographic data of the studied nursing staff and their attitude toward violence behaviours that exhibited by mental health patients in HMC. SPSS software was used for data analysis, Shapiro Wilk test to define population distributed, , interquartile range [IQR] was presented to measure statistical dispersion and ANOVA test was used for comparing variables. Conclusion: The study found that there is a statistically significant relationship between overall dysfunctional/ undesirable phenomenon of aggression among nursing staff and attending PMVA. while there was statistically significant relationship between overall functional/ comprehensible phenomenon of aggression among nursing staff and attending refresher training, , it is clear that some of the nurses feel offended and hurt and this may affect their work performance. The study verified that there was no statistically significant relationship between overall violence perception and demographic characteristics of nursing staff except experience years in mental health service, especially between nursing staff who having experience years between 4-7 years and more than 7 years.
A Survey of Violence against Patients and Staff Working in the Emergency Department in Ahvaz, Iran
Trends in Medical Research, 2015
Workplace violence means incidents or circumstances under which people are threatened verbally or physically due to the conditions relating their jobs. The aim of this study was to investigate the reasons and consequences of acts of violence by physicians on patients and medical staff in the emergency department. This cross-sectional (descriptive-analytical) study collected information of all violent incidents involving the emergency room physicians in Imam Khomeini Hospital, Ahvaz, Iran over a period of 6 months using a questionnaire and face to face interview. The physicians engaged in the act of violence were aged between 24 and 46 years old with mean age of 33.4±0.55 years old. Physicians younger than 30 years old performed significantly more violent acts (p = 0.012). The most common reason and result of the acts of violence were inappropriate behavior by the patient and their companions (50.6%) and improved behavior by the patients and their companions (21.2%), respectively. There was no meaningful relationship between gender and the reason behind the violence (p = 0.725). Nor was there a meaningful relationship between the rank of the doctor and the reason of the violence (p = 0.096) as well as between the shift on which it happened (p = 0.425). Recognizing and eliminating the violence triggers plus training physicians and medical staff to practice anger management could reduce occupational tensions and improve the performance of physicians.
Perception of patient aggression among nurses working in a university hospital in Turkey
2011
The way patient aggression is perceived influences nurses' attitudes and behaviour towards patients. The aim of this cross-sectional, descriptive study was to investigate how nurses working in a university hospital perceive aggression and whether certain variables (sociodemographic and professional characteristics, exposure to aggressive behaviour) affect that perception. Two hundred and eighteen nurses (response rate 68.1%) from different departments were administered the Perception of Aggression Scale, a self-reported scale measuring perception of patient aggression towards nurses. The nurses in this study generally perceived patient aggression as dysfunctional. Nurses exposed to patient aggression in their professional lives regarded patient aggression more as dysfunctional. In addition, the oldest nurses, the most professionally experienced and those with the longest tenure in their departments had less perception of aggression as functional than others. Professional fatigue and burn-out might play a role in this.
International Journal of Statistics in Medical Research, 2020
The aim of the study is to evaluate the effect of health personnel's exposure to the violence of patients and relatives on the perception of aggression. Materials and Methods: This cross-sectional study was conducted in 2015 among health personnel who are in contact with patients and their relatives working in health institutions in Yozgat city center. The study was completed with 358 people who agreed to participate in the study with verbal consent. The data were collected through the Perception of Aggression Scale (POAS), the socio-demographic form and a form that evaluates the health personnel being attacked. In the analysis of the data, univariate tests and multivariate regression analyzes were used. Results: Of the health personnel, 81.6% of them stated that they were exposed to the violence of the patients and their relatives during their professional career and 37.7% during the last 12 months. In the regression analysis, the perception of functional aggression was higher in those working in university hospitals, and lower in physicians (p <0.05). Dysfunctional aggression perception was lower in medical secretaries, family health center staff, and university hospital staff (p <0.05). No significant relationship was found between the perception of aggression and age, gender, education level, professional experience (years), and their exposure to attack during the past 12 months (p> 0.05). Conclusion: Health personnel are of the opinion that the aggressive behavior of the patients does not correspond to the situation they are in and there is no acceptable excuse for such behaviors.
2016
This research has been carried out in order to determine anger expression and anger management styles in operating room nurses. By applying an in-depth interview technique on operating room nurses working in a private hospital, a qualitative study has been performed in order to determine anger expression and anger management styles in operating room nurses. The interview consisted of ten questions such as demographic questions addressing the workers’ age, sex, education level and duration of employment in the organization they work, aiming to determine their anger expression and anger management styles. Since operating room environments contain various risk factors, and require active team work in a stressful dynamic setting under excessive workload, , it has been found that operating room nurses display their anger through loud speaking, fail to settle their anger positively, fail to control their anger in a behavioural pattern despite their cognitive awareness in anger management....