Blockchain Implementation in Hotel Management (original) (raw)

Information and Communication Technologies in Tourism 2020, 2019

Abstract

The relevance and future prospects of blockchain technology in the tourism industry are not backed up by an important research corpus. Furthermore, the concept of blockchain is still blurred, not fully understood, and there is limited information around the knowledge and implementation level of blockchain in the hospitality industry. Consequently, the aim of this article is to identify the current gap in blockchain implementation in the hotel industry. Through a survey to managers in the Spanish hospitality industry, one of the most important tourist destinations in the world, the study shows the very low level of implementation and knowledge concerning blockchain and, hence, room for improvement in the future. Finally, professional and managers in the hospitality industry confirm that blockchain is an emerging technology with tremendous implications for the tourism industry.

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