6.K. Workshop: Health Literacy in Health Care Settings in Europe: Practice experience, challenges and future needs (original) (raw)

European Journal of Public Health

Health care organizations (e.g., hospitals, nursing homes, facilities for people with disparities) are increasingly required to create health literate structures and processes, to train staff in such a way that they make it easier for their users to behave in a health literate manner, to deal competently with health information and to navigate competently through facilities and the entire health care system. This approach is known as the concept of organizational health literacy (OHL). Meanwhile, different standards (fields of action) of organizational health literacy and assessment tools to measure health literacy on an organizational level are available, which address, among other issues, health literacy as part of the quality management system, the development of health-related information by involving users, or to facilitate navigation within and to health care facilities and through the health care system. In order to assess and to strengthen OHL in health care settings, an i...