Factors influencing the usage of mobile payment services during the COVID-19 pandemic (original) (raw)
Related papers
Mobile payment adoption in the time of the COVID-19 pandemic
Electronic Commerce Research
Current situation in COVID-19 pandemic as well as the significant digital transformation, where the whole world is being forced to participate, are lead for a wide acceptance to use the mobile payments. The main objective for the current study is to focus on analysing the primary variable "intention to use" through the Apple Wallet mobile payment system "apple wallet app" in United Arab Emirates (UAE), in addition to defining a context and evaluating the various antecedents of its use. The main variables that addressed by the current study are ability to use (skilfulness), perceived usefulness, convenience of the system, perceived risk and the primary variable that mentioned before was intention to use. To conduct the study, we invited 422 respondents to an online survey, and we have used a structural equation modelling analysis. The results indicate that mobile user skilfulness is the variable that most influences the intention to use the proposed payment system, followed by perceived usefulness and convenience of the system, while the perceived risk has a weak negative relationship with intention to use mobile payment via apple wallet app in the light of high Cybersecurity Index in the UAE.
International Journal of Environmental Research and Public Health, 2021
Owing to the convenience, reliability and contact-free feature of Mobile payment (M-payment), it has been diffusely adopted in China during the COVID-19 pandemic to reduce the direct and indirect contacts in transactions, allowing social distancing to be maintained and facilitating stabilization of the social economy. This paper aims to comprehensively investigate the technological and mental factors affecting users’ adoption intentions of M-payment under the COVID-19 pandemic, to expand the domain of technology adoption under the emergency situation. This study integrated Unified Theory of Acceptance and Use of Technology (UTAUT) with perceived benefits from Mental Accounting Theory (MAT), and two additional variables (perceived security and trust) to investigate 739 smartphone users’ adoption intentions of M-payment during the COVID-19 pandemic in China. The empirical results showed that users’ technological and mental perceptions conjointly influence their adoption intentions of ...
Mobile wallet adoption intention amid COVID-19 pandemic outbreak: A novel conceptual framework
Computers & Industrial Engineering
This research aims to explore adoption intention towards mobile wallet (m-wallet) amid COVID-19 outbreak using mediated-moderation framework. This study, in its uniqueness, utilises the stimulus-organism-response (S-OR) theory as its theoretical base. The study investigated the effect of relative advantage, ease of effort, favourable infrastructure conditions, security considerations, and touch-free transactions on m-wallet adoption. The model includes perceived values as a mediator and perceived critical mass (PCM), promotional benefits (PBs) and users' demographics as moderators for deeper understanding of the phenomenon. A total of 327 responses were collected using purposive sampling method. The results revealed that relative advantage, favourable infrastructure conditions, security considerations and touch-free transactions exert a positive significant effect on m-wallet adoption intention. Further, except for ease of effort, perceived values mediate the association among antecedents and adoption intention and PCM, PBs and age found to be crucial moderators between perceived values and intention. This study enriches the existing literature on the adoption of m-wallet. Practically, this study helps marketers frame strategies to enhance the adoption and usage of m-wallet.
A Study on the Digital Payment Adoption in Millennials Amid Covid-19
International Journal for Research in Applied Science and Engineering Technology, 2021
The COVID-19 pandemic has impacted the world since the end of 2019 and has negatively impacted almost all sectors of the economy except the digital payment sector. The various digital payment systems have been very helpful in tackling and preventing the spread of the COVID 19 by minimizing cash payments and ensuring contactless payments. The topic is “A Study on the Digital Payment Adoption in Millennials Amid Covid-19”. The topic for the study is based upon the current economic condition. The main aim of the study is to examine whether factors such as perceived risk, perceived usefulness, trust, perceived ease of use and perceived vulnerability has contributed towards the adoption of digital payment among millennials during this COVID pandemic. The purpose to study the relationship between perceived risk, perceived usefulness, trust, perceived ease of use, perceived vulnerability and adoption of digital payment among millennials amid COVID 19. The descriptive research design is ado...
Use of Mobile Wallets During Covid-19: A Case Study in Mumbai
isara solutions, 2021
This paper attempts to test whether the usage of digital payments had increased during Covid-19 as a safer method of payment & whether it was more acceptable as a means of payment compared to card payments than during Demonetisation in Mumbai India, during November 2016. It is based on Primary data collected from an around 200 as a sample size with age groups ranging from 18 & above, from within Mumbai.
Impact of consumer perception towards the usage of digital payment during Covid-19 Pandemic
India is preeminent on the avenue of a digital revolution like the rest of the world. There are various heterogeneous elements arousing the consumer to use the digital payment such as a rise in disposable income, the introduction of new products and services, increase travel & expansion of the entertainment sector, and ecommerce has an affirmative impact and complementing the use of digital payment. Side by side there is sundry elements for the low rate of acceptance of digital payment, such as fees on digital platforms, anticipated lack of consumers' desire to pay digitally, and concern that history or recording of the transaction might increase the tax liability. The digitalization drive in payment methods since demonetization of 8, November, 2016 has made remarkable progress even in times of Covid-19 pandemic. The present study analyzed primary data collected from 113 respondents from Noida district of Uttar Pradesh to find out respondent's perception and the overall satisfaction, of digital payment methods even in times of Covid-19 pandemic. The Covid-19 pandemic has fasttracked digital transformation of the economy and payments sector in India. Besides augmenting the broadbased use of technology, the pandemic has fuelled the proliferation of digital modes of payment, propelling the country towards digitalization and 'less-cash' alternatives, Therefore the focus of the present paper is to know the impact of covid-19 on the digital payment.
Turkish Journal of Computer and Mathematics Education, 2021
Mobile e-wallet or digital e-wallet is one of the emerging Financial Technologies (FinTech) that has become extremely prevalent during the last few years. As even the technology is growing, it is crucial that researchers recognize the factors that affect technology adaptation. Even, with the world's pandemic and the digitalisation of the banking system and modes of payment, it may have and disability. This research paper will therefore concentrate on defining the factors affecting behavioral intent to implement mobile e-wallet after the COVD-19 outbreak. The indicators highlighted in the paper are perceived usefulness, perceived ease of use, perceived health, perceived social impact, perceived value. Health alert, transactional costs and their impact on mobile e-wall adoption. The data was analyzed using multiple regression analysis, Alpha and Factor analysis from Cronbach. The study revealed a significant impact including its estimated model on the behaviour intent to implement...
Mobile wallets in cash-based economies during COVID-19
Industrial Management & Data Systems
PurposeThe coronavirus disease 2019 (COVID-19) pandemic altered business and personal activities globally especially stimulating contactless financial transactions. However, despite the similar national lockdowns in cash-based economies, the adoption of contactless transactions through the widely available mechanism, mobile wallets, remained low. This research aimed to identify the factors surrounding this peculiarity.Design/methodology/approachThe study was investigated using a composite model based on the diffusion of innovation theory (DIT), technology acceptance model (TAM) and information systems success model (ISSM). Data were collected from 621 Cameroonian mobile wallet users and analyzed using partial least squares structural equation (PLS-SEM) modeling.FindingsThe key findings revealed that the usage of mobile wallets, in the current form, were not affected by the perceived ease of use and did not match the existing lifestyle of users in Cameroon (no compatibility). The bra...
Why do people continue using mobile wallets? An empirical analysis amid COVID-19 pandemic
Journal of Financial Services Marketing
This paper aims to formulate and test a comprehensive model by integrating the strengths of the TAM and IS success model and the addition of two constructs, namely promotional offers and situational influence, to explain the continued usage intention of mobile wallets. Using an online survey, data were gathered from 588 mobile wallet users who had prior experience using mobile wallets for more than six months. The data were examined using the partial least square-structural equation modelling to investigate relationships between variables and test the hypothesised model. The proposed model disclosed 62.6% of the variance in continued usage intention. The situational influence of COVID-19 emerged as the strongest predictor, followed by satisfaction. This study offers valuable insights to service providers and policymakers involved in executing and deploying mobile wallet services. For academicians, this research presents a comprehensive framework that investigates the continued usage of mobile wallets.
ADOPTION OF ONLINE PAYMENTS DURING THE COVID-19 PANDEMIC
Economic and Social Development (Book of Proceedings), 74th International Scientific Conference on Economic and Social Development Development, 2021
58 ADOPTION OF ONLINE PAYMENTS DURING THE COVID-19 PANDEMIC Ivana Bestvina Bukvic Faculty of Economics in Osijek, Croatia ivana.bestvina.bukvic@efos.hr ABSTRACT The COVID-19 pandemic has restricted the free movement of people, which in turn has reduced the exchange of information, goods, services and capital on a global scale. On the other hand, it has led to the discovery or increased use of innovative and digital solutions to alleviate difficulties in various spheres of life. The objective of this paper is to examine the changes in the trends of adoption and usage of online payment systems to identify the differences in the adoption of online payment services in different geographical areas. This paper presents results of the recent findings that address the adoption of digital payment services in the context of the COVID -19 pandemic and highlights the factors that influence the adoption of online payments. Significant differences were found across geographic regions in the adoption of online payment methods and intentions to use them following the COVID -19 pandemic. As in previous research, perceived benefits and risks were among the most important constants for the use of online payments, but recently the risk of virus transmission through cash transactions became more important. The findings may be useful to other researchers and financial institutions in developing and promoting online payment systems and selecting key factors to increase the adoption of online payments across regions.