Design thinking in the customer journey in a sports center (original) (raw)

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Joachim, G.J., Schulenkorf, N., Schlenker, K., Frawley, S. and Cohen, A. (2022): “‘This is how I want us to think’: Introducing a design thinking activity into the practice of a sport organisation”, Sport Management Review, 25(3), 428-453

25. Tsitskari, E., Vernadakis, N., Tzetzis, G., Aggeloussis, N. & Costa, G. (2009). Expected and perceived service quality at basketball stadiums in Greece. World Leisure Journal, 51(2), 94-104.

2009

Joachim, G.J., Schulenkorf, N., Schlenker, K., Frawley, S. and Cohen, A. (2021): “No idea is a bad idea: Exploring the Nature of Design Thinking Alignment in an Australian Sport Organization”, Journal of Sport Management, 22(2), 155-176