Culture, identity and information privacy in the age of digital government (original) (raw)

Online Information Review, 2009

Abstract

PurposeThe emergence of digital government and the requirement for citizens to exchange information with government online have raised a number of issues related to personal information held by government. These include questions about the confidence of citizens concerning the security and privacy of information they provide to government, on‐ or offline, and whether different cultural attitudes to issues such as personal identity might impact on citizens' attitudes towards privacy. This paper aims to investigate these issues.Design/methodology/approachThis paper reports and comments on the experiences and concerns of citizens in both New Zealand and Japan, based on focus groups and interviews. The New Zealand research included indigenous Maori, immigrant Pacific Islands groups and other ethnic communities.FindingsAlthough all groups had concerns about information privacy, the nature of these concerns varied among the different groups interviewed and among individuals. Explanati...

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