The Role of Corporate Social Responsibility in Online Identity Construction An Analysis of Turkey’s Banking Sector - PUBLIC RELATIONS REVIEW (40-5) 2014 (original) (raw)
Abstract
This study focuses on Turkey’s banking sector and investigates the role of public rela-tions and corporate social responsibility practices in constructing organizational identitiesthrough a thematic content analysis of banks’ corporate websites. Based on social identitytheory, the research reveals that regardless of its core business function, an organizationmust communicate non-economic social concerns to construct a public identity and gain legitimacy.
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