IEEE-TN SMART CITIES WHITE PAPER Smart Government Toward an Innovative Concept of a " One-Stop Shop " for Interactive Online Services (original) (raw)

The number of available online services, their effectiveness and usage level and their level of interaction are important indicators of the "smartness" level of e-government. Increasing these indicators has positive effects not only in terms of time and effort spent by citizens and enterprises to access and use the services provided by the administration but also by triggering the optimization process of the back offices of the administration. The Municipality of Trento is launching an innovation project aimed at increasing the number, usage and interaction level of online services with the objective of moving all relevant services and processes managed by the Trento administration online. This approach is based on the innovative concept of a "one-stop shop" for interactive online services, which the Municipality wants to define and implement with the help of the Trento innovation ecosystem; going beyond the classical concept of a unique access point, Trento wants to deliver a single access point to online services that is simple, trusted, complete, connected and open to better serve the innovation needs of this core enabler of the smart city.