QUALITY IN NIGERIAN UNIVERSITIES: THE PERCEPTIONS OF STUDENTS FROM PUBLIC AND PRIVATELY-OWNED INSTITUTIONS (original) (raw)
This paper was designed to capture the views of students on what they understand by quality in universities, as the definition of quality is centred on customer satisfaction. This study aims to define what quality is in Nigerian universities from the stakeholders‟, or students‟ points of view, through the use of various literature, so as to understand what students perceive as quality and to address their major expectations. The paper argues that, if students are not classified or recognised as customers in the Nigerian university context, then the students need to explain how they define quality for the research to know how they perceive quality. The study sampled the opinions of students at both private and public institution using a questionnaire. The study has revealed that quality means different things to different people and that the ways in which individuals view quality in terms of private and public education are different. The study concluded that, in the Nigerian University System, quality management is paramount in achieving and producing quality students who can perform outstandingly in today‟s competitive corporate environment.
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