A Simple Stang Method for Multi-Skill Call Centers (original) (raw)

A Simple Stang Method for Multi-Skill Call Centers

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Abstract

We study a simple method for stang in multi-skill call centers. The method has short computation times and determines nearly optimal stang levels. It is in both views competitive to other methods from the literature. Due to the fast and accurate performance of the method, many dierent scenarios can be analyzed, and our method can be used for both tactical

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