Communication in International Project Management - PMGT3857 Final Report (original) (raw)
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Information & Management, 1999
Among several theories to explain how communications media affect task performance, media-richness theory is often cited. It proposes that task performance will be improved when task-information processing requirements are matched to a medium's ability to convey information richness. The objective of the work reported here was to examine media-richness theory using a laboratory experiment. The investigation focused on the effect of four different communication media (text, audio, video, and face-to-face) on task performance and satisfaction of both, intellective and negotiation tasks. For the negotiation task, a social psychological factor, consonancy, was used to examine the effect of interaction on media and performance. Overall, the study did not support media-richness theory. There were no task±medium interaction effects on either decision quality or decision time. Decision quality was the same for both the tasks. Audio was the most ef®cient medium, but not necessarily the most satisfying. This study did not support the combined theory of media richness and social psychology for the negotiation task. There was no signi®cant media-by-consonancy interaction in the negotiation payoff.
An Examination of Computer-Mediated Communication for Engineering-Related Tasks
hicss, 1899
This study aims to understand the course of communication media selection in cross-organizational engineering teams on high-tech product development. We argue that, although collaborative engineering tasks have been highly internationalized, communication media development for the pervasive global technological activities has not been sufficient, and thus when complex product design in connection with numerous technological issues is discussed on computer-mediated communication, the challenges can be more. This study conducted a multiple-case study approach, involving four case studies regarding interorganizational collaborations on high-tech product developments. Participant observation was employed as the primary method of data collection, and extensive data was collected and analyzed. This research has found that high reliance on email communication among the participant organizations ultimately contributed to conflict occurrence, and the research findings for theoretical and practical implications are discussed.
Analysis of Communication Theory - Media Richness and Magic Bullet
Communication is the production and exchange of information and meaning by use of signs and symbols. It involves encoding and sending messages, receiving and decoding them, and synthesizing information and meaning. Communication permeates all levels of human experience and it is central to understanding human behavior and to nearly all public health efforts aimed at fostering health behavior change among individuals, populations, organizations, communities, and societies.
2 th International Symposium Communication in the Millennium CIM 2014
The international symposium Communication in the Millennium has been organized since 2003 by scholars in Turkey and the United States, and each year the symposium organizers have noticed increasing interest in this academic event. Because of this interest, the co---founders and the organization committee of this symposium decided to form an association where both countries' scholars are represented.
The right use of different media (II)
In the last article, we saw that communications are constantly evolving. The communications as we conceived them have not changed so much but have added new tools that need consideration. We will work with some colleagues who are not very used to communicate in a proper manner, but, despite that, we need to maintain some classic strategies attached to the website at the same time that we need to include new communicative tools.
IEEE Transactions on Professional Communication, 1994
This paper presents a longitudinal case study of the introduction of voice mail, applying media richness theory to develop and assess a set of 16 tasks with varying levels of equivocality, and to compare different media. Through t-tests, reliability, factor, and multidimensional scaling analyses, evaluation of task equivocality and voice mail is discussed and potential shortcomings of current approaches are highlighted. Results show that equivocality does not seem to be unidimensional and includes aspects of authority across organizational boundaries. Across all tasks, telephone would be most likely selected by respondents, but face-to-face and telephone were more likely to be selected for more equivocal tasks. Unlike in prior studies, voice mail is perceived as similar to documents and face-to-face. HE use of computer-mediated communication (CMC) T within organizations is growing [ 11. While there are many theories and paradigmatic perspectives applied to the study of these new media [2], one evolving theory is frequently applied to the question of new media choice: media richness theory (MRT) [3], [4]. This theory (along with social presence theory [5], [6]) proposes that communication media differ in the extent they 1) can overcome various communication constraints of time, location, permanence, distribution, and distance, 2) transmit the social, symbolic, and nonverbal cues of human communication, and 3) convey equivocal information. MRT proposes a five-step continuum of media and their level of richness. Communication media included in this continuum are face-to-face discussion, phone calls, letters, formal documentation, and numeric reports. The level of richness is highest with face-to-face and reduces to a minimum with numeric reports. Face-to-face is the richest form of information processing because it provides immediate feedback. With feedback, understanding can be checked and interpretations corrected. The face-to-face medium also allows the simultaneous observation of multiple cues, including body language, facial expression, and tone of voice, which convey information beyond the spoken message. Therefore, face-to-face is said to have a broad "bandwidth." For those media lower down the media richness continuum. the "bandwidth" is narrower and
Impact of Technology on Organizational Communication -Amadosi Mosugu
Information and organization communication technology has become such as an important aspect of organizational communication in the 21st Century workplace, with tangible and intangible contributions to efficiency, improved employee work-life balance, diversity, mobility, and customer experience, as well as increase in performance and revenue growth for organizations. Communication: Communication is the transfer of message from one person or group to another, or from one place to another. The transfer of message is considered communicative when it involves more than one sender or recipient. Several factors are involved when communication occur between people, such things like the medium of communication, the culture, location, and the emotion of those involved in the communication. However, this is what makes communication process difficult, hence, for a communication process to be regarded as appropriate, it must be easy to understand, effective and accurate. Communication occurs in several categories such as, verbal, non-verbal, written, and visual communication categories. It is important for those involved in communication process to use the appropriate channels, some of which are, face-to-face interactions, telephone, text messages, email, the internet, radio, television, letters, brochures, and reports (Miller, 2015). This is important for communication to be termed effective. These various channels have their advantages and disadvantages. Messages transmitted in a communication must be encoded in a form that the chosen channel can relay. Also, it must be able to be decoded easily without any barriers. At the end, the sender must receive without feedback by the recipient of the message. Organizational Communication: According to Wrench & Carter (2012), organizational communication is the assemblage of people with a similar interest, in a particular setup or space, interacting together to achieve a common goal. This include interaction with internal entities such as competitors, vendors, customers and other forms of stakeholders. Internally, organizational communication involves the various units and departments and the human capital, which form the important part of an organization. Organizational Communication is described as the ways and form in which communication occur in an organization. These include both internal and external communication. The container approach of communication describes organizational communication as the understanding of transmitted message through a channel to a receiver, while the social construction approach defines organizational communication as how language is processed to form diverse social structures, for example, relationship, teams and networks. Organizational communication is premised on the use of communication as a means of carrying out tasks and achieving organizational goals. According to some people, it is the lifeline of organizations. Some of the benefits of organizational communication includes, enabling various units of the organizational to work together effectively. It helps in the process of policy implementation, as well as encouraging exchange of information (Goldhaber, 1990). Organizational communication is significant in an organization in adaptation, management, motivation, leadership, and control. More so, there are certain aspects within organizational communication, such as, leadership, teams, communication networks, organizational culture, and organizational learning. Organizational Communication Ethics: Communication flow within organization: According to Turkalj & Fosic (), communication include upward flow, downward communication, sideward communication, oral communication, written communication, and non-verbal communication.