The propagation of quality management concepts in the Indian manufacturing industry: some empirical observations (original) (raw)
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INTERNATIONAL JOURNAL OF RESEARCH IN MANAGEMENT, 2018
The interference of Quality Management practices has brought excellent impact on the developing organizational endeavors. Previous researches have indicated that when quality management practices are applied, positive effects within the organizational networking can attest to its establishment. It is essential for the organization to implement Quality Management Interventions to attain competitive control; externally and internally. The objective of the study is; to investigate quality management practices and its impact on organizational performance of manufacturing firms among manufacturing industry in India. The research design used was descriptive survey method. The data collected comprised of primary data that was both quantitative and qualitative. Both descriptive and inferential statistics was used to analyze the data. From the findings all activities show that customer focus practices have been adopted in the respective organizations at large extent. This study recommends that manufacturing firms should consider adopting and implementing other quality management practices and compare the benefits and the challenges of these quality management practices. This will provide a better platform of choosing the quality management practices that lead to improved organizational performance. The study also recommends that manufacturing firms in India should benchmark themselves with the best performing firms globally in order to find out the quality management practices that the firms use in enhancing competitiveness. This will shed more light on the best quality management practices to adapt to increase organizational performance.
Proceedings of The 6th International Conference on Applied Research in Management, Business and Economics
Nowadays, it is well known by managers that the real price of poor quality is the loss of customers and, ultimately, the death of an organization. Therefore, to be successful in a competitive business environment, organizations must pay attention to quality. Product quality is the main priority of any production company to achieve maximum customer value. Highquality products have a special advantage in the market, and the market share can be won or lost based on the quality. It is the only factor that ensures the survival and then the growth of an organization. It has become clear that an effective quality management system improves product quality and increases profits. In this paper, a case study is made to see what was carried out by monitoring some production companies that have lately implemented quality management systems. The sources of data collected from the managers were observation, interviews, and electronic documents. We have listed all the benefits and disadvantages observed after interventions of quality management. The data under observation were Key Performance Indicator standards. The design model aims to examine the results of Key Performance Indicators in the production line after the implementation of total quality management. The data for this model are chosen based on the literature review of Total Quality Management, the consultation with the companies' managers, and the client standards. The qualitative Design approach using a case study is the research methodology used to carry out the paper. The main goal of this study is to use a real-world case study to identify and quantify some of the most significant key factors of the Quality Management System, which have generated positive income, and some of the main challenges that these company has faced during implementation. However, because the other companies were just in the first stage of implementation and the managers had not yet measured any results, only one of the companies was chosen for analysis. The findings of this study show both sides, positive and resistance, between quality management dimensions and firm performance in the production companies which operate in developing countries and have decided to go globally. The conclusions have demonstrated the full strength and importance of the Quality management system in the long term.
Quality Management Practices in Indian SMEs
Quality Management and Quality Control - New Trends and Developments, 2019
The purpose of this chapter is to provide an insight on the status of quality management practices in small and medium-sized enterprises (SMEs) of South India. A survey-based approach was adopted to understand the established quality management practices in the SMEs. A short survey instrument was designed by reviewing the literature on quality management initiatives in SMEs. Sample of 270 manufacturing SMEs across Southern India was selected through stratified random sampling technique. Projects with small teams, management commitment and involvement, communication, and culture change have high influence as success factors in implementing quality initiatives. Overall equipment effectiveness, root cause analysis, bottleneck analysis, and PDCA are often used tools and techniques by the organizations. High cost of training and limited knowledge were the reasons cited for not implementing quality initiatives. The study is an attempt to understand the quality management practices application in SMEs from a specific geographic location. The strength lies in bringing a different perspective from the present studies, whereas specific context of the study limits its generalizability. The findings of this chapter will help the industry to identify current quality management practices in SMEs to focus on improving their performance.
International Journal of Creative Research Thoughts - IJCRT, 2020
The paper aims to assess the extent of Total Quality Management (TQM) implementation and diversity prevailing in the three sectors of Indian Economy-Primary, Secondary and Tertiary; with respect to the acquaintance with TQM, presence of control department and preferences of core elements of TQM. The primary data is collected using questionnaire responded by 40 representatives of organisations at all India level. The three sectors show significant differences with respect to the implementations and presence of Quality Control Departments for TQM and do not have consensus in the core elements. All the three sectors have room for improvement, from adopting TQM practices to its implementation, but the study shows high awareness and adoption rate of TQM among primary and secondary sectors as compared to tertiary sector.
Effects of total quality management implementation in a manufacturing industry
2016
In today's highly competitive market, the demand for quality is important factor for companies to survive in the ever-expanding global marketplace. The unprecedented pace of globalisation, trade liberalisation, and technological changes in addition to human capital movement in the later years profoundly poses serious challenges for African companies to compete in an open market. African trade liberalisation through the elimination of intraregional tariffs, imposed to serve as a protective barrier to local industries have also worsen the plight of local infant industries. African Free Trade Agreement (AFTA) poses challenges for South African companies as they have to compete with more industralised and older companies. The concept of Total Quality Management (TQM) developed as a result of intense global competition has therefore become a compelling concept for African companies seeking to survive in an uneven grounds of competition. This paper seeks to examine whether the impleme...
Linking Quality Management Practices with Performance of Manufacturing Industries in Tanzania
Tanzania Journal of Engineering and Technology, 2019
Local products of manufacturing industries in Tanzania are subjected to intense competition in the markets. Product quality is one of key factors that play a considerable role for manufacturing industries to win the competitive advantage. This paper attempts to analyse the extents of quality management practices (QMP) and manufacturing performance (MP) as well as to examine the linkage between practices and performance. Data was collected from seventy-eight (78) manufacturing industries in Dar es Salaam region using questionnaires comprising of both single-item and multi-item questions. Descriptive statistics was used to quantify the extent of quality management practices and manufacturing performance (MP) of the industries. Factor analysis was used to reduce the scale items of QMP and MP into few underlying factors representing the items without loss of information. As a consequence, four QMP and two MP factors were identified. A correlation analysis was used to evaluate the effect...
Total Quality Management (TQM) is an integrative management philosophy aimed at continuously improving the quality of products and processes to achieve customer satisfaction. The TQM literature is replete with practitioner oriented do-everything-right' articles and case studies. There is no complete agreement on operating system elements of TQM. The objective of this paper is to describe an empirical research on the development of an instrument for TQM implementation in business units in India. Through a detailed analysis of the literature, this research identi® ed 150 measures of quality management. After a pre-test, 111 measures were used to develop a questionnaire. These items were empirically tested by data collected from 50 respondents. A factor analysis uncovered ten underlying dimensions of TQM with a total of 106 items. These factors and items were found to be reliable and valid.
QUALITY MANAGEMENT SYSTEM AND ORGANIZATIONAL PERFORMANCE: AN EVIDENCE FROM MANUFACTURING SECTORS
IAEME PUBLICATION, 2020
The manufacturing sector has become the third most prominent segment of Pakistani economy due to its continuous improvement in performance through implementation of the quality management system (QMS). The purpose of this paper is to explore the impact of QMS on the performance of manufacturing concerns of Pakistan. Data was collected from randomly selected employees from the top and middle management through questionnaire survey to check the implementation process and effectiveness of QMS. Results showed that sample companies strictly following the guidelines of ISO standards to enhance their performance. The manufacturing organizations are very much concerned about their performance, so they are continuously improving their product quality. They are maintaining proper evaluation, monitoring and measurement process systems. Customer's needs and perceptions are also considered by an adequate feedback system, proper audits, and management reviews.