Influences of Organizational Objectives, Culture, and IT Support/Knowledge on ERP System Effectiveness: An Empirical Investigation (original) (raw)
Enterprise resource planning (ERP) systems have emerged as an increasingly important tool for business organizations. Despite their popularity among practitioners, industry reports and academic research have continually indicated that adopting firms sometimes do not obtain anticipated benefits or effectiveness from such applications. Admittedly, the antecedents of ERP system effectiveness are comprehensive and diverse; however, studies examining the influences of organizational objectives, culture, and information technology (IT) support/knowledge on ERP system effectiveness are not readily available in the extant literature. We hope to contribute to the literature by focusing on the foregoing contingent factors, which prior studies suggested positively affect the effectiveness of IT systems. Using relevant theoretical frameworks, we developed eight (8) hypotheses, which were tested with cross-sectional data collected from firms in two European countries. Our results confirmed that external support/knowledge and organizational objectives positively influence ERP system effectiveness in adopting firms. The mediating effects of firm size and IT function's value were also underscored. Our findings have benefits for both practice and research.
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