Using the Technological-Organizational-Environmental Framework to Evaluate ERP System Success (original) (raw)

The challenges facing global ERP systems implementations

2007

Improved communication technology has seen the growth in a convergence of global corporate activities. In an effort to improve their global operations many companies are implementing global information systems in particular Enterprise Resource Planning systems. Companies are faced with a number of complexities when implementing these systems in a single country and considerable research has been conducted on the critical success factors associated with ERP implementations. However very little research has been conducted on the issues associated with global implementations of ERP systems and in particular implementations within the Asian region. This research utilises industry presentations to identify challenges and best practice for global implementations from the Asian region. The challenges have been classified as either technological or cultural pertaining to particular countries. The identified factors provide a foundation for further investigation.

Cultural Aspects in the Adoption of ERP Systems: A Holistic View

2018

Over the past years, Enterprise Resource Planning (ERP) systems have become an essential business driver with its main features such as modularity, real-time data accessibility and sharing an integrated database on the way to Industry 4.0 Many companies have utilized the advantages of integrated solutions of ERP systems offered by multinational corporations. Nowadays, ERP systems have been widely adopted in specially developed countries as well as developing countries. In developing countries, companies usually use national ERP systems instead of foreign-based ERP systems. However, ERP vendors, consultants have offered different global ERP templates containing their multi-language and high qualified customization options, but also have some cultural adoption problems which may exist during the implementation of ERP systems. Thus, ERP systems face many challenges in, especially developing countries including cultural issues. This study focuses on cultural issues in ERP adoption which...

Issues in multinational ERP implementation

International Journal of Services and Operations Management, 2005

Enterprise resource planning (ERP) systems have been credited with providing competitive advantage in multinational business operations, to include supply chains. Multinational implementations of ERP involve added complexity. This paper uses case studies and other reports of multinational ERP implementation to identify implementation factors of importance. Four technical factors were identified (business process reengineering, federalism and customisation, supply chain features and outsourcing). Additionally, more general issues were compared (culture/language, management style, political factors and labour skills). Multinational ERP implementations radically change organisational information systems. Careful planning of how to implement ERP systems is needed in multinational environments in order to identify the best ERP design and the best redesign of business processes.

Abstract Potential Impact of Cultural Differences on Enterprise Resource Planning (ERP) Projects

Over the last ten years, there has been a dramatic growth in the acquisition of Enterprise Resource Planning (ERP) systems, where the market leader is the German company, SAP AG. However, more recently, there has been an increase in reported ERP failures, suggesting that the implementation issues are not just technical, but encompass wider behavioural factors. This conceptual paper examines the role of culture in the implementation of process-oriented ERP systems, and reports on the formulation of a research project to examine the relevance of macro and micro-level cultural issues in the successful operation of such systems. The paper suggests that some of the reported ERP problems may be attributed to the difficulties that staff operating in an Anglo-Saxon culture may experience with a process rather than function-oriented working environment. 1 What is culture? 1.1 Literature Review In his review of the many definitions of the concept of culture, Olie (1995) concludes that most au...

Organisational culture and IT resources impacts on ERP system success: an empirical investigation

International Journal of Business and Systems Research, 2010

A review of the literature shows that few have investigated the relationships among organisational culture, information technology (IT) resources, on the one hand and enterprise resource planning (ERP) system success, on the other. This study is designed to fill this gap in research. Surveys were conducted for two Northern European countries. Respondents from 44 private and industrial organisations provided data for analysis. A conceptualised model was developed to test two hypotheses examining the influences of the firm's culture and IT resources on ERP success. The data showed that both organisational culture and the availability of IT resources are positively related to the success of ERP for adopting firms. Of note is the fact that the IT resources construct was seen to be more significant in ensuring higher levels of success with the application than the culture of the adopting organisation.

ERP & Globalization: Challenges and Responses

2014

Globalization, as a term which refers to the processes of international integration, has brought along a number of business and technological challenges. Supply chain applications are at the forefront of discussions that center on globalization. But ultimately, corresponding transactions are captured in the back office; and that means core Enterprise Resource Planning (ERP) must be able to deal with issues such as currency exchange, multi-site and multi-company transfer of inventory, consolidation, localization, and translation. ERP is a mission-critical component of any globalization strategy. Enterprises aiming to compete in the global marketplace need to be able to comply with international financial and legal requirements – they must be able to think globally but at the same time act (and comply) locally. Enterprises cannot focus on gaining competitive advantage if they struggle to integrate their own international operations. Internal operations must be integrated before interoperability can be achieved on a global scale. The more seamless the integration, the easier it is to manage governance, risk, and compliance. In this paper we provide an overview of business and technology challenges associated with globalization and the way that ERP system developers respond to them. The key functionalities required to support a multi-national ERP implementation are listed and different approaches to the delivery of these functionalities are compared. The paper highlights the benefits of using advanced integration technologies, such as Service Oriented Architecture (SOA), instead of traditional point to point interfaces between applications.

ERP Implementation: A Cross-Cultural Perspective

The literature on ERP (Enterprise Resource Planning) systems implementation is replete with stories of unsuccessful project outcomes. One of the issues that have attracted relatively little research is the interplay between national culture and the manner in which the ERP project unfolds. The goal of this article is to explore this issue through the use of two case studies from the US and Italy. The data from the case studies is used to demonstrate the impact of national cultural on the two ERP implementation projects. Based on the unique patterns of the implementation process in each of the two cultures, broader issues of ERP implementation are explored and directions for future research on ERP implementation across cultures are proposed.