Operational Framework for International Student Management: Enhancing International Student's Experience in the Malaysian Higher Education System (original) (raw)

The objectives of introducing the Operational Framework for International Student Management are three-fold: 1. Enhancing current international student management practices of both public and private higher education institutions 2. Strengthening current guidelines issued by the Ministry of Higher Education on international student management i.e. Guidebook on the Management of International Students in Higher Education Institutions (2011) 3. Conforming standards and best practices among public and private higher education institutions in the country The framework 1. Serves as the “industrial standards” to be adhered to by all Malaysian higher education institutions recruiting international students in the management of their international student population especially in areas such as fee refunds, international students' support services, admission assistance, etc. 2. Protects and supports international students in their educational pursuits in this country by recommending standards and aspects to be considered by higher education institutions in international marketing and promotion, admission and international student management. The framework is expected to supplement current legal framework in management of higher education institutions, such as the Education Act 1996 (Act 550) and Private Higher Education Institutions Act 1996 (Act 555). The framework is also expected to complement efforts by Education Malaysia Global Services, a private entity owned by the government of Malaysia under MoHE in promotion, marketing and support services for international students in Malaysian higher education institutions.

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