Service engineering framework: The adoption of simulation to design and configure Product-Service solutions (original) (raw)

2014, 2014 International Conference on Engineering, Technology and Innovation (ICE)

Abstract

In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called "servitization", many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced industrial applicability, and are mainly focused on the satisfaction of customer needs.

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