Impacto do porta-volumes interno para ônibus urbano na qualidade do serviço de transporte público. Transportes (Rio de Janeiro), v. 21, p. 14, 2013 (original) (raw)

The paper presents an evaluation of the impact of the internal luggage rack on the public transportation quality. The rack aims at offering more comfort to users and to increase bus capacity. It was designed for passengers carrying bags, backpack, and briefcases while riding standing up, and it is installed on the back part of a bus of Belo Horizonte transport system. Specific objectives of this paper are the bus occupancy study, determination of passenger pattern unity and the level of service for urban buses in order to test whether the use of the rack during peak hours can reduce passenger discomfort and decrease the sensation of vehicle overcrowding. The occupancy study determined the projection area of an adult carrying different types of luggage, and allowed the creation of a passenger pattern unity which takes into account the influence of luggage in the circulation area. Level of service was established varying from A (best) to F (worst), according to bus occupancy and passenger comfort, considering the number of seats taken and passengers density per square meter. The rack adoption generated a positive impact upon service quality, providing more comfort for users. Therefore, its use is recommended to the whole fleet. If not feasible one may consider the operation of equipped vehicles in peak hours, or to study the use of internal luggage rack mainly in bus routes that attend hubs, such as schools, supermarkets and bus stations.

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