Evaluation of the NHS Direct Essex pharmacy pilot scheme (original) (raw)

The evaluation of the NHS Direct Essex pharmacy pilot scheme aimed to assess the activities associated with pharmacy referrals and gather perspectives from various stakeholders, including callers, nurses, and pharmacists. Results indicated that while the majority of callers who sought pharmacy advice found it valuable, the implementation faced challenges that led to decreased utilization of pharmacy referrals over time. Key recommendations for enhancing the scheme's efficacy included revising triage protocols, improving nurse training, and strengthening communication with pharmacists to ensure a more coordinated approach in patient care.