Exploring the Links between Competitive Advantage and Enterprise Resource Planning (ERP) Upgrade Decision: A Case Study Approach (original) (raw)

Abstract

The complexities in making an ERP upgrade decision have been widely cited in the trade press. To the client-organizations, the issues of maintenance and upgrade are continuously existing and requiring extensive attentions and efforts as far as continuous business improvement and benefit-realization are concerned. However, there is very few studies dedicated to provide better understanding of how a firm considers an ERP upgrade decision. Competitive advantage has often been cited and associated with upgrade ...

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