Exploring crisis from a receiver perspective: Understanding stakeholder reactions during crisis events (original) (raw)

2010

Abstract

In day-to-day operations, organizations are susceptible to a variety of events that can create a crisis situation. These events can range from disasters causing damage to property and loss of life, accidents that may destroy a production plant and harm the environment, to unethical executives who make questionable decisions for monetary gain. Such crises can damage the reputation of the organization and can induce negative responses from angry stakeholders.

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