UTOPIA: Participatory Design from Scandinavia to the World (original) (raw)

2011, IFIP Advances in Information and Communication Technology

Studies and design of Information Technology support for workplaces, especially workshop floors, office floors and hospital floors, have a strong tradition in Scandinavia, involving workplace users and their trade unions and other stakeholders. The projects emphasize the active co-operation between researchers and workers in the organizations to help improve their work situation. This tradition is here put into and analysed in its historic perspective, starting with the roots in Norway in the early 1970s and highlighting the seminal UTOPIA project from the early 1980s. Today computer use and interaction possibilities are changing quickly, with use contexts and application types radically broadening. Technology no longer consists of static tools belonging only to the workplace, but permeates work on the move, homes and everyday lives. The Scandinavian tradition of user involvement in development is facing up with the challenges of new contexts. The influence on past and current practices for ICT system design internationally in described and analysed.

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Scandinavian Design: On Participation and Skill

CRC Press eBooks, 2017

In Scandinavia we have for two decades been concerned with participation and skill in the design and use of computer-based systems. Collaboration between researchers and trade unions on this theme, starting with the pioneering work of Kristen Nygaard and the Norwegian Metal Workers' Union, and including leading projects like DEMOS and UTOPIA, has been based on a strong commitment to the idea of industrial democracy. This kind of politically significant, interdisciplinary, and action-oriented research on resources and control in the processes of design and use has contributed to what is often viewed abroad as a distinctively Scandinavian approach to systems design.

From Empowerment to Enablement. An evolution of new dimensions in participatory design

Logistik und Arbeit, 1996

Since the seventies there has been a legislation in Sweden on user participation in design of work-places. This paper will discuss how participatory design has developed during this two decades in Sweden. We argue that in the beginning participation was mostly a matter of distribution of power between the employer and the unions. This developed into a tool to collect knowledge to improve the quality of the design. In the eighties we see a new dimension of participatory design, that of organisational learning and development through collective design. The paper discusses this evolution of participatory design in terms of some relevant factors; the actors, the mode of communication, focus of the design process, the goals, the roles of the actors, the context and finally the tools used and developed.

Third Generation Participatory Design – making participation applicable to large-scale information system projects

Participatory Design (PD) methods have traditionally been oriented towards small, local workplaces with homogeneous user groups and thereby on a subset of IT applications. This study presents a renewed PD framework suited to the context of large organisations and the design of comprehensive IS, using design data from an IT project in the Swedish Trade Union Confederation and the participative design of an information system for all its 225 000 trade union shop stewards. The framework was developed in response to six major obstacles for success in PD projects, identified by participatory action research methods.

Participatory Design: Issues and Concerns

Computer Supported Cooperative Work, 1998

We characterize Participatory Design (PD) as a maturing area of research and as an evolving practice among design professionals. Although PD has been applied outside of technology design, here we focus on PD in relation to the introduction of computer-based systems at work. We discuss three main issues addressed by PD researchers; the politics of design; the nature of participation; and method, tools and techniques for participation. We also report on the conditions for the transfer of “PD results” to workers, user groups, and design professionals that have characterized PD over time and across geopolitical terrains. The topic of the sustainability of PD within an organizational context is also considered. The article concludes with a discussion of common issues explored within PD and CSCW and frames directions for a continuing dialogue between researchers and practitioners from the two fields. The article draws on a review of PD and CSCW literatures as well as on our own research and practical experiences.

New participative tools require new foundations

Proceedings of 10th European Academy of Design Conference - Crafting the Future

The radical changes of our environment under the influence of information technology require an adaptive approach between programmers and designers to enable lay participation and interaction with it. Satin is an application builder for mobile devices that enables end-users without programming skills to create and share their own apps (http://www.satinproject.eu/).

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