Future challenges in day-care centre food services: will benchmarking help? (original) (raw)

International Journal of Public Sector Management, 2007

Abstract

Purpose–The aim of this study is to identify the methods used by providers to evaluate their food services and identify elements of their service that would benefit from adopting a benchmarking system. Design/methodology/approach–In-depth interviews were conducted with 26 food services providers and key informants in day-care settings in Surrey.

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