Reasons for consumer trust in health websites: An approach integrating Website-based factors and Personality-based factors (original) (raw)
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Health and technology, 2011
With the exploding growth of the web, health websites have become a dominant force in the realm of health care. Technically savvy patients have been using the web not only to self inform but to self diagnose. In this paper we examine the trust relationship between humans and health websites by outlining the existing literature on trust in health websites. A total of forty-nine papers were examined using a meta-analytical framework. Using this framework, each paper was coded for the antecedents and facets that comprise user trust in health websites. Our findings show that there is little consensus regarding the defining characteristics of the construct of trust in health websites. Further research in this field should focus on collaboratively defining trust and what factors affect trust in health web sites.
The Changing Face of Trust in Health Websites
SSRN Electronic Journal, 2000
Over the last ten years the number of people using the Internet for health information and advice has grown rapidly. Many people trust the information and advice they find online although this trust may be misplaced. Indeed in a systematic meta-analysis of health website evaluations, 70% of studies concluded that quality is a problem on the Internet . In the face of such variable quality, how do health consumers decide whether or not to trust the information and advice they find online? To address this question a review of Internet health use over the last ten years has been instigated with the intention of examining the attitudes and behaviour of online health consumers at 5 year intervals. This paper reports on the findings of that decade in e-health.
A framework for understanding trust factors in web-based health advice
International Journal of Human- …, 2006
Trust is a key factor in consumer decisions about website engagement. Consumers will engage with sites they deem trustworthy and turn away from those they mistrust. In this paper we present a framework for understanding trust factors in web based health advice. The framework is derived from a staged model of trust and allows predictions to be made concerning user engagement with different health websites. The framework is then validated via a series of qualitative, longitudinal studies. In each study genuine consumers searched online for information and advice concerning their specific health issue. They engaged in free searching and were directed towards sites previously reviewed using the framework. Thematic analysis of the group discussions provided support for the framework and for the staged model of trust wherein design appeal predicted rejection (mistrust) and credibility of information and personalisation of content predicted selection (trust) of advice sites. The results are discussed in terms of the merits of the framework, its limitations and directions for future work.
Trust and mistrust of online health sites
Proceedings of the SIGCHI …, 2004
Do different design and information content factors influence trust and mistrust of online health sites? Fifteen women faced with a risky health decision were observed while searching the Internet for information and advice over four consecutive weeks. In some sessions their searches were unstructured, whilst in other sessions they were directed to review specific sites, chosen for their trust design elements. Content analysis of concurrent verbalisations and group discussion protocols provided support for a staged model wherein design appeal predicted rejection (mistrust) and credibility of information and personalisation of content predicted selection (trust) of advice sites.
The Role of Trust in Personal Information Disclosure on Health-Related Websites
2017
© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved. E-commerce adoption has been extensive but for some specialized areas it is still in the early stages. One such area is health-related websites where the sensitive issues around the consumer’s health extenuate the similar challenges faced in other areas of e-commerce. Disclosing personal information is necessary to fully utilize such health-related websites but consumer trust is required for this. This research proposes a model of the role of trust in personal information disclosure on health-related websites. This model identifies 10 factors grouped in three categories. The first category is dispositional factors including faith in humanity, trusting stance and privacy concern. the second category is situational factors including reputation and perceived risk. Lastly the third category is institutional factors including the perceived effectiveness of the privacy statement, thi...
International Review of Management and Business Research, 2013
The aim of this paper is to study, firstly, the key factors in the evaluation of informative websites that affect e-trust and explore then the role of personality traits in perception thereof. An exploratory qualitative study was conducted with 24 participants. The results show that users take into account in the evaluation of informative websites, two types of factors: factors related to web site and factors related to third parties. The results, further, show that the contribution of factors related to informative website to the development of e-trust varies according to personality traits.
Consumer trust in health information on the web
Aslib Proceedings, 2004
In the case of health information the quality and authenticity of the digital information have always been a matter of major concern for health and information professionals. This paper seeks to explore these concerns from the consumers' perspective. It addresses issues around the consumers' trust of health information. An online questionnaire was used to gather the data. Over a period of three weeks more than 1,300 people responded to the online questionnaire produced by The British Life and Internet Project: 81 per cent or 997 of the respondents were from the UK. A major finding was that half the respondents believed only some or even none of the health information found on the web and 45 per cent said that they had found misleading health information. This was found to be truer for respondents who surfed around. Thus respondents who used five or more sites to inform them were more likely to have found misleading information. Finally, data are presented to show that data collected from another independent study, conducted on behalf of the Department of Health, come to many of the same conclusions.