Consumer laundry practices and satisfaction: pre‐ and post‐phosphate detergent ban (original) (raw)

Laundry practices and satisfaction of consumers in soft and hard water areas were compared before and after the state of Virginia initiated a ban on the sale and use of phosphate-built laundry detergents. Respondents to mail questionnaires (184 before: 174 after) generally had high satisfaction with laundry results before and after the ban despite the fact that they did not always follow currently recommended laundry practices. Post-ban, few practices had changed, but more respondents in both water areas tended always or frequently to add extra detergent for heavily soiled items. Thus. during the first 2 or 3 months of the ban little effect on laundry practices and satisfaction was apparent. Education about recommended laundry practices appears beneficial because of the implications for family economic well-being.