AN EMPIRICAL STUDY OF QUEUING ANALYSIS OF PUBLIC AND PRIVATE HOSPITALS OF SOUTHERN RAJASTHAN (original) (raw)
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This work is dedicated to our dear parents for their financial support and encouragement throughout our study. iv ACKNOWLEDGEMENT We give our utmost thanks to our almighty God for He has provided us with the means to this end. We would like to sincerely thank Mr. Tamaro Abuya our supervisor for his relentless assistance in perusing through our work and suggesting some of the very critical changes which have seen us get through with the study. We are grateful to our colleagues and for their positive criticism of our work. We believe their criticisms have added some value in this work. Last but not least, we acknowledge with thanks the role-played by our respondents in making this study a reality, and anybody else who directly or indirectly supported during our research study period.
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This chapter consists of research background, problem formulation, research objectives, research scopes and assumption, and outline of the report. 1.1 Background Queuing theory is used extensively in engineering and industry for analysis and modeling of processes involving queuing. In the real system, it allows the manager to calculate the optimal supply of fixed resources necessary to meet variable demand. Nowadays, health policy researcher has also attempted to apply this technique more widely throughout the health care system. (Gross, 1998) Unfortunately, most of the proposed queuing model has no real-world validation and perhaps for this reason, has not been embraced by physicians and hospital administrators. Therefore, to explore the utility and the implications of queuing theory as it relates to the supply and demand for critical care services, it is needed to develop and analyze a queuing model in a busy hospital (Robin, 2015). Health care providers face increasing pressure to deliver high quality and efficient services while fighting rising costs. One of the main measure for the quality of service is the waiting time of patients. The long waiting times would lead to patient dissatisfaction, resulting choose another health care provider who can provide better service quality. Therefore, time is a valuable asset to patients in seeking service at any health center, either public or private providers, and even more valuable for patients who are in critical condition (Najmuddin, 2010). Hospital services either private or government-owned focuses has a mission of providing excellent and quality health services as well as sustainable and affordable in order to improve the health of society. The most practical approach is the use of queuing theory. A major element in the queue theory includes people brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by eSkripsi Universitas Andalas day is the same at 07.00 AM-12.00 AM. 1.5 Outline of Report CHAPTER I: INTRODUCTION This chapter consists of research background, problem formulation, research objectives, research scopes and assumption, and outline of the report. 9 CHAPTER II: LITERATURE REVIEW This chapter defines the literatures support the research to results of analysis and recommendation to solve the problem. The literatures are used in this research consist of waiting times, services, queue theory, simulation and overview of RSUD dr. Rasidin Padang. CHAPTER III: RESEARCH METHODOLOGY This chapter explains systematically steps in this research, from the preliminary study, literature study, problem identification and formulation, method selection, designing simulation models, develop the improvement, results and discussion, conclusions and suggestions. CHAPTER IV: DEVELOPMENT OF SIMULATION MODEL FOR QUEUING SYSTEM OF OUTPATIENT SERVICE IN RSUD dr. RASIDIN PADANG This chapter presents the development of simulation model for queuing system of outpatient serve in RSUD dr Rasidin Padang. It consists of system description, data collection, data processing, development of simulation model, verification, validation, replication of simulation model, simulation report analysis and development of scenarios. CHAPTER V: DISCUSSIONS This chapter contains the discussion of the result consist of simulation model and scenarios of simulation model.
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