Government on the Internet: Progress in Delivering Information and Services Online (original) (raw)

Challenges of ICT and Electronic-Governance for Service Delivery in the Public Service

2016

This paper uses an in-depth literature review to clarify that paperwork in the public service is slowly becoming a thing of the past and more governments are seeking to adapt to an electronic administrative system, for efficient public service delivery. The primary objective of the paper was to examine the challenges of electronic-governance through the use of information and communications technology (ICT) to service delivery in the public service. The paper reveals how ICT is increasingly supporting government activities in response to service delivery challenges currently underpinning the South African public service. An in-depth literature review of the study concluded that technological that technological infrastructure must be available for e-governance to be fully functional as a strong support system for public service provision.

Providing improved services to citizens, a critical review of E-government facilities

2017 1st International Conference on Next Generation Computing Applications (NextComp), 2017

Information Technology has now become an important pillar of the Mauritian economy. Every citizen in the society of different ages or social positions are benefiting from it. Inhabitants of Mauritius now have faster and more reliable internet, better mobile services and an increasing use of smart phones with applications dealing in our everyday life. Government has put a major focus on using Eservices for easing processes in most, if not all of their Ministries. Governments have quickly realised the benefits to be reaped from early adoption of technology. With the advent of globalisation, better awareness and communication has paved the way for developing strategies to enable a citizen centric approach in the provision of ubiquitous on-line services to the population. This country wide approach to empower citizens by the rolling out of on-line services in the areas such as education, health, civil service, transport, judiciary, business, finance and security, to name a few, has been more than beneficial. This paper outlines the benefits that can be derived from e-Services and describes potential barriers for its proper adoption. Some implementations of Egovernment services are discussed whilst highlighting the strengths, weaknesses and lessons that can be learnt from each of these implementations.