Crisis Management For Tourism - A Case Study Of The Greek Passenger Shipping Industry (original) (raw)
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Tourism industry, one of the most dynamic industries worldwide is also one of the most vulnerable to crisis and disaster. This is mainly due to the fact that tourism is closely related and influenced by many external factors such as exchange rates, the political and economic environment, climate, and weather conditions. Tourism success is directly linked to the ability of the destination to offer tourists a safe and enjoyable stay. In a changing globalized world where crises are affecting people's lives, we are called not only to manage crises but also to manage every communication impact, making crisis management an integral part of effective Destination Management. Lesvos an island of the North Aegean Region in Greece is the case study area of this paper. The island has been through the economic crisis of 2009 and the refugee crisis of 2015. The purpose of this paper is to examine the perceptions of the island's local community, tourism stakeholder's, and tourists visiting the island, how effectively the refugee crisis was managed at the destination. In the first part of the paper literature review is being conducted for crises management in tourism destinations, the refugee crisis in Greece and in North Aegean Region and more particular in Lesvos island. Primary research was conducted, and 262 filled questionnaires were collected. The findings and the conclusion are useful for the tourism authorities of Lesvos and for island destinations of the Mediterranean with similar characteristics and challenges.
Crises and Tourism Development
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Many scholars have noted an increasing number of disasters and crises, which affect the tourism industry, ranging from natural to human influenced incidents. The globalisation of the tourism industry and the fact that the world is also becoming more interdependent and connected, have led to a new reality for tourism industry, where crises that occur in one single place of the world can affect tourism activities around the broader area or worldwide. This paper, which is based upon the existing literature, tries to support this interdependence of tourism industry and enforces the need for crisis preparedness in tourism involved businesses and stakeholders. For this reason, the paper presents some alternative approaches of crisis context in tourism sector and it uses some well-known cases of crises and disasters, which had significant impacts on the tourism industry, in order finally to underline the constantly ascending need for crisis and disaster preparation for tourist businesses.
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Tourism an International Interdisciplinary journal, 2022
This study aims to investigate how the coronavirus has resulted in harmful effects on the tourism industry and how it has most likely shaken the common traditional practices that the industry had followed for years. With a chronological order, this is a case study focusing on personal observations and also personal communication with hoteliers and retailers commencing from the early weeks to the end of 2020 in Turkey. The study has resulted in the categorization of risks, challenges and responses under 10 parts. The study also provides implications for the literature and the industry at the business and destination level altogether.
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dpu.ac.th
The tourism industry has been influenced by a wide arrays of global crises in the past few years, such as the September 11 th terrorism, Bali bombing, SARS, bird flu, and tsunami. Unlike other industries (e.g. manufacturing), tourism has been suffered from crises tremendously and therefore tourism is unarguably vulnerable to crises. In order to make explicit those root causes of tourism crisis vulnerability, this paper examines factors influencing crisis vulnerability of the tourism industry, by using a critical review of literatures, and suggests key implications for tourism businesses.