EJISE Special issue, 2012 Framework for Mobile Payments Integration (original) (raw)
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Towards a framework for the evaluation of mobile payments integration
Proceedings of the 5rd European Conference on Information Management and Evaluation
Abstract: This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralised, costly and lack decision support functionality. The ubiquity of the mobile phone has provided a decentralised platform for managing payment processes in a new ...
Framework for Mobile Payments Integration
Electronic Journal Information Systems Evaluation Volume, 2012
Abstract: This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralised, costly and lack decision support functionality. The ubiquity of the mobile phone has provided a decentralised platform for managing payment processes in a new ...
Mobile payment: Towards a customer-centric model
Web Information Systems Engineering–WISE 2008 …, 2008
Mobile payment normally occurs as a wireless transaction of monetary value and includes the initiation, authorization and the realization of the payment. Such transactions are facilitated by purpose-built mobile payment systems that are part of the service infrastructure supporting the functioning of mobile business applications. A number of stakeholder groups may be involved in concluding a mobile payment transaction, among them customers, mobile operators, financial institutions, merchants, and intermediaries. In this paper, mobile payment systems are characterised from the point of view of the stakeholder groups. Building on existing work, a supply and demand model for the investigation of mPayment services is presented, and applied to a case study.
Exploring the Effects of Value Added Services on Perceived Value of Mobile Payment in the UK
Lecture Notes in Computer Science, 2019
Mobile payment (m-payment) apps have been introduced as an innovative alternative payment method that extends in-store payment options available to consumers. Despite being marketed as convenient and secure, recent research reports that m-payment uptake has gone far below earlier forecasts. This is due to consumers perceiving little added value relative to existing payment options, such as contactless cards. Augmenting m-payment with value added services (VAS) has been suggested as a way to add value to m-payment and boost demand. However, empirical investigation about the role and effect of VAS on consumers' perceptions of m-payment value remains scant. This study attempts to fill this gap by employing a deductive qualitative approach through the lens of perceived value theory, extended with perceived trust and risk. A total of 23 interviews were conducted with UK adopters and nonadopters of mpayment. The findings suggest that the perceived added value of the augmented m-payment service was mainly derived from utilitarian values associated with the additional functionalities offered by VAS. Additionally, the augmentation of m-payment has enhanced perceptions of trust in the service provider as a result of integrating additional features that tackle issues associated with the payment experience. This study advances knowledge of the concept of added value in the m-payment context and provides practical suggestions to m-payment providers for increasing the consumer perceived value.
Electronic Commerce Research and Applications, 2008
Economic theory provides a unique vantage point from which to examine issues with respect to emerging technologies, where stan-11 dards and adoption, business process changes and implementation outcomes, information security, investments and business value, and 12 industry impact require care and consideration on the part of senior management strategists and financial services leaders. In this article, 13 we examine a new technology application which is coming into its own around the world, in association with the revolution in wireless 14 connectivity: mobile payments. Although there are likely to be nuances and surprises with this technology application, we caution the 15 reader to recognize that many of the same economic forces will be at work as were with other financial services and related technology 16 applications in the past. We apply a robust evaluative framework that permits identification of the relevant stakeholders and applicable 17 theory in the analysis of consumer, firm, business process, market, industrial and social issues. Our findings are intended to guide senior 18 managers in dealing with the economic aspects of mobile payments, and to help identify some important directions for the research. 19
Value Added Services and Adoption of Mobile Payments
Proceedings of the Sixteenth International Conference on Electronic Commerce - ICEC '14, 2014
In this paper, we investigate the role of Value Added Services (VAS) in consumers' adoption of mobile payments. VAS are supplementary digital services offered in connection with mobile payments; in this study exemplified by receipts, loyalty cards, and coupons. A research model is derived from existing literature and empirically tested through an experimental design survey, in which the experimental group is exposed to a mobile payment solution with VAS, including receipts, loyalty cards, and coupons, and the control group is exposed to a mobile payment solution without VAS. Our findings show that intention to adopt mobile payments increases as VAS are introduced and that this increase comes from a positive change in Perceived Usefulness, compatibility, and Convenience.
A Proposal for a Multi-Perspective Analysis of the Mobile Payment Environment
2005
Mobile payment is a very promising service which is still in an early stage of development. Various solutions have been proposed with disparate success. This can partially be explained by the immaturity of the market, by the inexistence of proven business models for the various actors, and by the presence of several unresolved technological and business issues. As these aspects are all relevant and interrelated, the purpose of this paper is to discuss the importance of analyzing the mobile payment environment using multiple perspectives. We therefore present an original approach based on a technology environment assessment framework which combines the appraisal of different perspectives: namely the market, the actors and the issues that characterize the environment.
The Effect of Perceived Risk on Value and Adoption of Proximity Mobile Payments
Southern African Business Review
Purpose/objectives: The purpose of this study was to explore the influence of risk dimensions on the perceived value and adoption of proximity mobile payments (m-payments) through the perspective of the perceived value theory. Design/methodology/approach: A quantitative approach was adopted, and a convenience sample of 261 adults participated in this study. Findings: The findings of this study indicate that psychological risk has the most significant influence on perceived value of m-payment adoption, followed by time risk; whereas social and privacy risks are insignificant factors. Perceived value also emerged as a significant predictor of adoption. Practical implications: M-payment service providers can enhance perceived value and increase adoption by addressing psychological and time-risk concerns by offering clear information about the features and functions of the application, as well as creating calibrated payment systems that shorten the payment process. The study provides so...