Toward the New Phase of E-Government: An Empirical Study on Citizens'Attitude About Open Government and Government 2.0 (original) (raw)

Citizens' attitudes toward Open Government and Government 2.0

This empirical study sees Open Government and Government 2.0 as a new ends and means of e-government in the United States. The analysis of the data from the Pew Research Center’s national survey (2009 Government Online) highlights what influences American citizens’ attitudes toward Open Government and Government 2.0. This article presents four main findings. First, while the use of existing e-government services does not significantly influence attitudes toward Open Government, recent use of Government 2.0 does contribute to positive attitudes toward Government 2.0. Second, those who value transactions with e-government have a positive attitude regarding Open Government and Government 2.0. Third, general trust in government leads to a positive attitude toward the new ends and means of e-government. Finally, frequent Web use and broadband adoption do not affect citizens’ attitudes concerning the new modes of e-government. The study reveals that citizens’ attitudes toward government workings do not change much with the introduction of new goals and tools of e-government.

Citizen Attitudes Towards E-Government Services

International Journal of Public Administration in the Digital Age

This article presents the findings of a comparative study about citizen attitudes towards e-government services, which was conducted in the Northern and Southern Nicosia Municipalities in Cyprus. The study is important and valuable first due to the fact that Cyprus is a small island, a topic which received limited attention in e-government research. Second, Nicosia remains the world's last divided capital city, and e-government comparisons in divided capital cities are even rarer. The results show that both municipalities were rated poorly in terms of efficiency, transparency, and vision. The models also indicate that the development of e-government practices affect e-voting, perceived e-government benefits and organizational agility positively in both cases. Nepotism was found to negatively affect the development of e-government practices in the North, whereas human rights and social media have a positive effect. E-government practices affected the dissemination of democratic b...

Linking citizen satisfaction with e-government and trust in government

Journal of Public Administration …, 2005

This article asks how Internet use, citizen satisfaction with e-government, and citizen trust in government are interrelated. We first review the literature on trust and explore how radical information technologies may work to alter the production or maintenance of trust. We then develop hypotheses ...

E-Government: Evolving relationship of citizens and government, domestic, and international development

Government Information Quarterly, 2006

The purpose of this study is to explore the emerging applications of E-Government, both in the United States and in the International Community. Information technology allows governments to service citizens in a more timely, effective, and cost-efficient method. E-Government implementation may meet initial citizen resistance, require cultural sensitivity, and change the way citizens and governments relate to each other. There is a focus on the domestic and international state of E-Government and the importance of citizen acceptance of E-Government.

An International Survey of the Factors Influencing the Intention to use Open Government

Governments worldwide engage in open government initiatives for making their data and related information available to the public. But the success of open government is contingent upon the public’s willingness to use and exploit these data sets. Governments need to have a clear understanding of the factors impacting users’ intentions to make use of their open government offerings. In this paper, we answer the following research question: What factors influence the intention to use open government services and offerings? We empirically analyze an online survey, which was administered in six countries in 2013 with over 6.000 valid responses. Our research model builds on TAM and UTAUT. The results of our analysis indicate that perceived advantage, perceived ease of use, geographical closeness of topic and political activity directly influence the intention to use open government. Trust of Internet and perceived risks appear to have no direct impact on open government usage.

Profiling the Adopters of E-Government Information and Services: The Influence of Psychological Characteristics, Civic Mindedness, and Information Channels

Social Science Computer Review, 2006

This exploratory study examines the effects of nondemographic characteristics on the adoption of e-government services in the United States combining two main theoretical perspectives: diffusion of innovations and the technology acceptance model. The results of a national survey suggest that nondemographic audience characteristics influence e-government adoption. The study adds to previous research in the area by identifying several sociopsychological characteristics that play a role in the adoption process: perceived usefulness, perceived uncertainty, and civic mindedness. The study also ascertains the influence of interpersonal communication and mass media channels on e-government adoption. Theoretical implications for future researchers and policy implications for producers of governmental web sites are discussed.

Determining the type of e-government use

This article appeared in a journal published by Elsevier. The attached copy is furnished to the author for internal non-commercial research and education use, including for instruction at the authors institution and sharing with colleagues. Other uses, including reproduction and distribution, or selling or licensing copies, or posting to personal, institutional or third party websites are prohibited. In most cases authors are permitted to post their version of the article (e.g. in Word or Tex form) to their personal website or institutional repository. Authors requiring further information regarding Elsevier's archiving and manuscript policies are encouraged to visit: http://www.elsevier.com/authorsrights This article aims to understand what determines the degree of e-government use for multiple purposes by analyzing the Government Online Survey data that the Pew Internet and American Life Project provide. Three main purposes of e-government use are identified as: service use, information use, and policy research. The degree of e-government use for a specific purpose is predicted by five sets of determinants: psychological factors of technology adoption, civic mindedness, information channels, trust in government, and socio-demographic and personal characteristics. Sociodemographic conditions influence usage level of various transactional services provided by e-government. Perceived ease of use facilitates the acquisition of general information through e-government. Civicness is a critical determinant of e-government use for policy research. Policy researchers who are more engaged with and concerned about society, neighbors, and government are emerging as a new class of e-government users.

The Effects of the Digital Divide on E-Government: An Emperical Evaluation

2006

E-government is revolutionizing the way government agencies interact with citizens. E-services improve the responsiveness, efficiency and transparency of the public sector. Unfortunately, these benefits may not be realized by the entire population. A digital divide exists in society, both from an access point of view and from a skills point of view. This study explores the potential effects of the digital divide on egovernment by surveying a diverse group of citizens to identify the demographic characteristics that impact use of e-government services. The results indicate that income, education, age and frequency of Internet use significantly impact the use of egovernment services. We discuss the implications of these findings and provide suggestions for future research.

Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship

Journal of Public Administration Research and Theory, 2010

A growing body of research focuses on the relationship between e-government, the relatively new mode of citizen-to-government contact founded in information and communications technologies, and citizen trust in government. For many, including both academics and policy makers, e-government is seen as a potentially transformational medium, a mode of contact that could dramatically improve citizen perceptions of government service delivery and possibly reverse the long-running decline in citizen trust in government. To date, however, the literature has left significant gaps in our understanding of the e-government-citizen trust relationship. This study intends to fill some of these gaps. Using a cross-sectional sample of 787 end users of US federal government services, data from the American Customer Satisfaction Index study, and structural equation modeling statistical techniques, this study explores the structure of the e-government-citizen trust relationship. Included in the model are factors influencing the decision to adopt e-government, as well as prior expectations, overall satisfaction, and outcomes including both confidence in the particular agency experienced and trust in the federal government overall. The findings suggest that although e-government may help improve citizens' confidence in the future performance of the agency experienced, it does not yet lead to greater satisfaction with an agency interaction nor does it correlate with The authors would like to thank Professor Claes Fornell of the University of Michigan for granting access to the ACSI data that made this study possible. Thanks also to Jason Joyner of CFI Group for his extensive and helpful comments on an early version of the article. Forrest V. Morgeson III is a Research Scientist at the ACSI in Ann Arbor, MI. He has a PhD in Political Science from the University of Pittsburgh. His recent research focuses on the financial impact of consumer satisfaction and citizen satisfaction with federal government services-both online and offline-and has recently been published or is forthcoming in journals such as Public Administration Review, Electronic Government: