Assessing the crisis communication efficiency of the British officials in 7.7.2005 (original) (raw)
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This article analyses the use of social networks as a public relations strategy within the framework of a crisis communication strategy deployed following a terrorist attack. More specifically, the Twitter account of the Police of Catalonia (@mossos) is analysed in view of the attacks that took place in Barcelona and Cambrils in August 2017. Methodologically, content analysis of the Catalan police’s Twitter account is performed through the collection and subsequent analysis of messages issued in the 10-day period following the first attack. Additionally, and as a result of this research, semi-structured interviews were conducted with eight experts in crisis communication, with the aim of determining, within the framework of this case study, the functions and uses of social networks in the context of crises caused by terrorist attacks. The results show how, in a context of crisis communication, the messages posted by the Mossos d’Esquadra’s Twitter account transcend mere service info...
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In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed. This paper does not aim to examine the institutional or organisational causes and issues or the actions of the various people involved in this particular crisis. Rather, its objective is to identify the characteristics of and errors linked to this type of crisis from a mediacommunication perspective-thus focusing on the type of external perspective that people may have, in order to develop strategies and tools that will make it possible to manage crises brought to you by CORE View metadata, citation and similar papers at core.ac.uk
Crisis Communication Characteristics & Errors: A Case Study
In 2006, events surrounding the University of Geneva led to the resignation of its executive board, and a political reform of the institution. This case constitutes a typical example of where a crisis is strengthened, and even created, by inappropriate information-management. Such situations, in which material damages and personal harm are generally quite limited, are increasingly frequent and have a particularly important impact on public trust in political and administrative institutions. The main aim of this paper is to identify the characteristics of this type of crisis, and errors linked to it from a media-communications perspective. This will be done through an analysis of publications in four different newspapers, as well as of official documents and statements from the period during which the crisis took place and in the months that followed.
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The aim of this paper is to investigate experts' perceptions on communication in CBRN terrorism crises, including challenges and good practices. The purpose is to identify areas which need attention when planning, implementing and evaluating communication. This is pursued by the means of a qualitative online questionnaire aimed at international crisis communication and crisis management experts. The challenges of communication concerning CBRN terrorism arise from the complexity of such incidents, having to do with the nature of the threat, leading to problematic public perceptions and response. Critical areas which need to be taken into consideration include resources, competences and cooperation in preparedness communication and when providing information during a crisis. One way to address the challenges of communication concerning high impact, low risk CBRN terrorism is to embed preparedness activities in an all-hazards approach. The findings and conclusions of this study will serve the development of an audit instrument for communication preparedness towards CBRN terrorism.
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