An Analysis of Hotel Employees' Motivation Using Kovach's Ten Factor Model (original) (raw)

Journal of Human Resources in Hospitality & Tourism, 2002

Abstract

Human resource professionals in the hospitality industry are faced with many challenges when it comes to attracting and retaining employees. Understanding what motivates employees may help to meet some of those challenges. This research employed Kovach's Ten Factor Model to analyze the motivators of a diverse work force in a large hotel in a major southeastern U.S. city.

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