Satisfaction Level of Patients after Treatment Admitted to Emergency Department (original) (raw)
Related papers
Factors affecting patient satisfaction in the emergency department
World Journal Of Advanced Research and Reviews, 2023
In the revised version, the questionnaire was applied to both outpatients and inpatients. Results: A total of 18,034 patients applied to the Emergency Department of Ondokuz Mayıs University Hospital during the study period and 284 of whom were followed-up as in patients in the emergency observation unit. The study was carried out with 565 randomly selected patients meeting the inclusion criteria. Of these patients, 187 (33.10%) were treated in the emergency observation unit and 378 (66, 90%) were treated in the emergency outpatient clinic. The rate of the patients who stated that they were satisfied with the service they received was 80.4% (304) in those receiving treatment in the emergency outpatient clinic while 88.2% (1165) in those receiving treatment in the emergency observation unit. Conclusion: Behaviors of nurses and physicians as well as their care and interventions were determined to be the most influential factors on patient satisfaction. In addition, it was revealed that there was a negative correlation between satisfaction and patient education level, where as a positive correlation between satisfaction and patient age and inpatient follow-up.
Nursing & Care Open Access Journal, 2018
Emergency departments overcrowding, inadequate nurse patient ratio, wait for start of necessary treatment and lack of communication with family members may lower perceived quality of the patient satisfaction. Aims: To assess the patient satisfaction in terms of nursing care and treatment in emergency department. Material and Methods: The cross sectional descriptive survey was carried among randomly selected 150 patients admitted for >24hrs, in three units of emergency department (Medical emergency, surgical emergency and Trauma emergency) during February to March 2017. Patient satisfaction questionnaire containing 20 items related to admission process, physical environment, ongoing treatment and discharge information was used as tool for data collection. Subjects were interviewed for data collection. Results: The overall quality of care was reported as satisfied by 55% subjects. In further analyzing the components of patient satisfaction, 51% subjects were satisfied for efficiency of admission process and 47% with examination performed by doctor. Whereas dissatisfaction was reported in case of physical cleanliness (59%), high noise level (53%) and lack of potable water and clean toilets by 58% subjects. 61% subjects were satisfied with well explanation of disease condition and 49% with availability of doctors and nurses in emergency. At the same time, subjects reported not satisfaction with components like long waiting times (53%), clinical care (47%), maintaining privacy (41%) and communication (55%). The duration of hospital stay and type of emergency unit had significant association with patients' level of satisfaction at p<0.05. Conclusions: Overall higher numbers of subjects were satisfied with admission process, examination by doctors and explanation of disease condition but unsatisfied with services like long waiting time, communication and clinical care in emergency department.
A Survey of Patients' Satisfaction in Emergency Department of Rasht Poursina Hospital
SBMU publishing, 2014
Introduction: Patients' satisfaction (PS) is one of the important indicators of emergency care quality and outcomes of health care services. Some researchers believe that improve the work processes and hospital quality are not possible without caring to comments, requirements, expectations, and satisfaction of patients. The percent study was aimed to assess the emergency department (ED) PS of Poursina hospital, Rasht, Iran. Methods: In this descriptive cross sectional study, the samples was selected from 378 patients admitted to ED of Poursina Hospital, Rasht, Iran, 2013. For each patient a check list and a questionnaire, including 37 questions about PS, were filled that had categories like physical comfort and residential aspects, physicians care, nurse care, behavioral aspect, and waiting time for service presentation. Data were analyzed by SPSS version 16. Results: Entirely, 378 patients were entered to the study with mean age of 38.44±17.8 (60.8% male). The mean score of total satisfaction of ED patients was 106.94±13.62 (range: 72-144). The mean score of physical comfort was 33.25±4.76 out of the highest obtainable score of 55, nurse care 25.33±5.13 out of 40, physician care 24.34±3.38 out of 40, waiting time for services 13.42±5.48 out of 30, and behavioral aspects 10.58±2.66 out of 20. There were significant relation among PS, sex (P=0.0001), and the shift of admission (P=0.023). Conclusion: The findings of percent study showed that giving services to emergency clients in various fields such as physical comfort and residential aspects, physicians care, nurse care, and the total ED satisfaction is relatively agreeable. The periodic and continuous assessment as well as comparison of satisfaction and dissatisfaction parameters during the time, before and after performing the changes, could be effectual.
Analysis of factors affecting satisfaction in the emergency department: A survey of 1019 patients
Advances in Therapy, 2004
The objective of this study was to identify factors that affect overall satisfaction of patients admitted to the emergency department (ED). All consecutive adult patients in the ED during a 14-day period who could communicate well were enrolled into this cross-sectional analytic study. Patients' demographic data, information on care, and level of satisfaction were recorded. Patients were asked to rate specific issues concerning their satisfaction (good and excellent) on a 5-point Likert scale. Response to the survey was obtained from 1019 (91.6%) of 1113 patients for analysis during the study. Satisfaction with physician experience, physician attitude, triage, explanation of health status and treatment, and discharge instructions were found to have significant impact on satisfaction (P<.001 for each). Satisfaction with physician experience level was the most important factor affecting overall satisfaction. Patient perception of the total time spent in the ED as "short" and "very short" was not demonstrated to be significantly related to overall satisfaction (P=.162). Temporal perceptions as "long" and "very long" were shown to be significantly related to overall satisfaction (P<.001). Behavioral characteristics of the healthcare providers and the hospital itself were the factors that had the greatest impact on overall satisfaction of the ED population evaluated.
Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz
Abstract Objective: Patient satisfaction is one of the most important indicators for measuring the quality of emergency services and health care. The purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ED) of Sina hospital. Methods: This descriptive, cross-sectional study was performed during one month in Sina hospital in 2014. Data were collected by a questionnaire which its validity and reliability were confirmed in previous studies. The questionnaire consisted of 2 parts. Part 1 included the demographic characteristics and part 2 encompassed the scales of satisfactory. Data analysis was conducted by SPSS version 15. Results: Totally, 425 patients participated in this study. The mean age of patients was 41.6±17.6 years. The mean total score of patient satisfaction was 17.43±1.56. The maximum satisfaction was related to the knowledge of physicians and the minimum satisfaction was related to the remaining period in the ED. Additionally, there was a desirable satisfaction for nurses’ performances. In terms of satisfaction regarding the physical environment and the workflow of the ED, the results were moderate. There was a significant statistical difference regarding nurses and physicians behavior in the ED during different working shifts, vacation days, and workdays. Conclusion: Based on the results obtained, patients had good satisfaction for the received services in the ED. It is necessary to develop physical spaces and improve the workflow of patients in the ED. Keywords: Patient Satisfaction, Emergency Service, Hospital
Objective: Patients' satisfaction (PS) is recognized as an important emergency department service design and it has received a high interest and attention in the health management where many studies have focused on determining factors affecting PS in health-related circumstances. In this study, we aimed to examine Patient satisfaction in emergency department (ED) of Allied Hospital, Faisalabad. Methods: A descriptive-analytical cross-sectional study was performed at the emergency department of Allied Hospital, Faisalabad for one-year duration from March 2019 to March 2020. Press English questionnaire was used as a tool for data collection. For each patient, a self-administered questionnaire including 22 questions was filled based on a Likert scale. Results were analyzed using SPSS version 22. Results: Overall, 200 respondents were included in the study. About 73% of respondents were satisfied with overall medical services. The term of nurses' concern provided to patients elicited the highest score (83.1%), followed by physicians' concern with patients (72.0%) and communication skills with patients (71.4%), while the lowest score was reported in waiting time and security staff. Furthermore, our findings show an association between PS and level of education, gender differences, living area, and work shifts. Conclusion: The study results conclude that areas of medical and nursing care, respects of staff, physical comfort and waiting time ED-EGH is highly acceptable and offer in appropriate manners.
Bimonthly Journal of Hormozgan University of Medical Sciences, 2015
Introduction: Today, patient satisfaction with the emergency services is considered as one of the main indices for the quality of hospital care service. The purpose of this study is to determine the rate of patient satisfaction referring to the emergency wards of hospitals affiliated to Hormozgan University of Medical Sciences (HUMS). Methods: This descriptive-analytic cross-sectional study was carried out from March to September 2012, using a questionnaire designed to indicate the level of patient satisfaction with medical and non-medical services provided by the hospitals affiliated to HUMS. The collected data were analyzed by SPSS statistical software using t-test and analysis of Variance. P 0.05). Conclusion: According to the significant differences of satisfaction in hospitals across the province in terms of geographical characteristics, more attention to the planning and equitable distribution of resources can be effective in reducing dissatisfaction. Moreover, attention to th...
2018
Introduction: In recent years, patients' satisfaction with emergency medical services provided to them has been one of the main criteria in the evaluation of the quality of these services. Objective: The goal of our study was to determine the factors that affect the satisfaction of patients admitted to the emergency department (ED) and to provide new regulations. Methods: This prospective and descriptive study included 341 patients who utilized the ED services of a university hospital between October 1, 2004, and June 30, 2005. The patients' demographic and visit characteristics, waiting times, and the total duration of stay in the ED were noted in the prepared questionnaire. In addition, all patients were asked to indicate their level of satisfaction with the care received in the ED based on a five-point Likert scale. The results were analyzed using ANOVA, chi-square, and logistic regression tests. Results: Of the 341 patients, 219 (64.2%) were satisfied with the care they had received in the ED. Factors such as doctor and nurse behavior, medical information, the frequency of doctors and nurses visits, the ease of access to personnel, the cleanliness of the ED, and the availability of technical equipment had a statistically significant effect on the overall satisfaction of the patients (p < 0.05). Conclusion: The quality of patient care provided and the features of the ED determine the patients' satisfaction with the ED services.