Beyond Offshore Outsourcing of Business Services (original) (raw)
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Outsourcing and offshoring processes have existed for a long time and have always been closely related to international business. The advent of modern means of telecommunications and transportation, among other vital factors, has enabled the companies to reach levels of outsourcing and offshoring, which we have never witnessed before. On the other hand, this massive offshoring caused a phenomenon called de-industrialisation in the once heavily industrialised countries such as the USA, Australia, UK, Canada, and subsequently to some of the EU countries and Japan. Can the USA and these others, once amongst the most industrialised countries in the world, return the decades-old trend of offshoring misfortune in their interest so that they may experience a "Manufacturing Renaissance" is the primary notion behind this publication.
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The recent overseas outsourcing of a number of business services, such as call centres and accounts processing, has raised concerns about the future of an area of business activity in which the UK has been deemed to hold a competitive advantage. While the future direction of UK manufacturing may have been questionable, the abundance of skilled service workers has long been thought to provide the basis for a strong alternative range of businesses. But ICT developments have reduced the dependence of many tasks from any particular location and made possible the relocation of many service jobs from industrialized to developing countries that provide a suitable infrastructure, high skills labour market and labour cost benefits. The great majority of work which is being offshored is in information technology (IT) and business process or call centre work (BPO). The providers of IT/BPO services include UK specialists, multinationals, and an emerging group of Indian companies. Interestingly,...
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In the globalizing world market, there are conditions of global cooperation and integration where competition and transformation are more demanding than ever before. In this respect, the fate of companies is determined by their ability to act and adapt. In this respect, it is necessary to act quickly, think creatively and adapt to changing conditions in a timely manner in order to survive in the conditions of high competition. For this reason, more and more companies in the public and private sectors are choosing to outsource their non-core business. Due to this basic fact, especially multinational companies are increasingly turning to outsourcing. The main reason why this strategy dominates, especially in the pharmaceutical industry, is that companies and governments sometimes have to cooperate to protect human health. Cooperation in the field of expertise and know-how in this sector and mutual exchange of knowledge and experience are of great importance. Outsourcing in the fields ...