Information and service delivery : case studies from Kenya and Ethiopia (original) (raw)

This monograph explores the impact of information access on service delivery in Kenya and Ethiopia, drawing on comparative research conducted in 2005-06 across key sectors such as health, education, and water and sanitation. It identifies three major constraints—governance, trust, and technology deficits—that hinder effective information flows essential for quality service delivery. Through case studies, the findings highlight both the progress made and the ongoing challenges faced in improving information systems and governance, ultimately aiming to enhance service delivery and facilitate poverty reduction in the two countries.