Perceived Nurse—Physician Communication in Patient Care and Associated Factors in Public Hospitals of Jimma Zone, South West Ethiopia: Cross Sectional Study (original) (raw)
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Effective Communication between Nurses and Doctors: Barriers as Perceived by Nurses
Journal of Nursing & Care, 2018
Effective communication among healthcare providers is the key driver for the success of the healthcare system. All the decisions related to patient care depend on effective communication among healthcare providers. Communication and teamwork are the backbones of the organization and helps to safeguard patients' safety. The study aimed to identify the contributing factors to the communication gap between doctors and nurses at selected private hospitals in Malaysia. The study used a qualitative method with an explorative and descriptive design to elicit the experience of 24 staff nurses from six private hospitals in Kuala Lumpur, Malaysia. A semi-structured interview was conducted to collect the data. The data were analysed using Colaizzi's method for thematic data analysis. The findings of the study suggested three categories as the factors to be responsible for the nurse-physician communication gap as perceived by nurses. The three categories are nurses work readiness; work environment and physician attributes. The respondents also suggested measures to overcome the communication barrier among nurses and physicians. In conclusion, a healthy nurse-physician communication is a vital factor in determining patient safety and quality of care.
Effective Communication Among Doctors and Nurses: Barriers as Perceived by Doctors
The Malaysian Journal of Nursing
Background: Hospital medicine is characterized as a multifaceted team-based activity with a necessity for a high level of accuracy, timely, and reliable communication. Effective communication among healthcare providers is the key to successful collaboration within the healthcare system. Effective communication can improve patient safety, job satisfaction, and reduce burn out syndrome among nurses. The purpose of the study was to identify the factors contributing to the competency gap between and doctors in four private hospitals in Malaysia. Method: The study used a descriptive qualitative design to elicit the experience of 15 doctors from three private hospitals. A semi-structured interview was conducted to collect the data. The data were analyzed using Colaizzi's method for thematic data analysis. Results: The findings of the study suggested three main categories as the factors contributing to the communication gap among nurses and doctors as perceived by specialist doctors. The three categories include nurses training attributes, graduate nurse attributes, and work environment attributes. The nurses training attributes include entry requirements for student's recruitment into the nursing program, undergraduate training process, and assessment of student nurses. The graduate nurse's attributes had nine elements. The elements include a post-registration thirst for knowledge, medical English knowledge, self-confidence, stress management skills, critical thinking, and clinical judgment skills, perceived power on the authority of doctors, passion to work, time management skills as well as stress and personal factors of nurses. The working environment attributes included workload of nurses, teamwork among nurses Preceptorship, and appreciation of nurses by the organization. The informants also suggested measures to overcome the competency gaps among nurses. Conclusion: In conclusion, the nurse's communication competency is a vital factor in determining patient safety and quality of care. The quality of nursing care has a significant impact on the image of any health care organization. Therefore, it is crucial to identify the factors contributing to poor communication among nurses and doctors and to initiate interventions to fill the communication gap.
Global journal of health science, 2014
Establishing an effective communication with patients is an essential aspect of nursing care. Nurse-patient communication has a key role in improving nursing care and increasing patient's satisfaction of health care system. The study aimed at evaluation of barriers contributing in the demonstration of an effective nurse-patient communication from their viewpoint. This was cross-sectional study, carried out in 2014, with a sample of 200 nurses and patients drawn from two educational hospitals in jahrom city. Data were collected by using two questionnaire structured by the researchers. Data were analyzed using SPSS software (version 16). The results of this study showed that the greatest barriers of nurse-patient communication were characteristics of nursing job with an average score of 71.05 ± 10.18. The most communication barriers from patients viewpoint including: heavy work load of the nurses, age , sex and language difference between patient and nurse and the spicy morality o...
2024
Background: In a nurse-patient interaction, communication skills are considered important and can affect the outcome of high-quality care. Objective: This research aims to evaluate the relationship between patient satisfaction and the quality of treatment provided in hospitals and the interpersonal communication abilities of nurses. Methodology: The present study was done from January 21, 2024, to March 15, 2024, using a descriptive design study conducted at Jinnah Hospital, Lahore. Two hundred nurses and two hundred patients make up a convenience sample that was picked from the hospital using a non-probability purposive sampling technique. The data acquired by the questionnaire is divided into two sections, which are discussed below. Section I: Demographic information and data about nurses: There are two sections in this section, which are organized as follows: Section (A): Healthcare Professionals Information about Demography Nurses in Section (B) Interpersonal Communication Abilities Section II: Healthcare Quality. There are two sections in this section, which are organized as follows: Patients in Section (A) Statistics by Category; Section (B): This section presents five domains to assess patients' satisfaction with the quality of care they received in the Jinnah Hospital, Lahore. Results: The study results reveal that there is a significant association between interpersonal communication skills and patients' perspective on the quality of health care (Chi Square= 9.60; P =0.047). Conclusion: It can be concluded that there is a need to introduce on-job training and refresher courses to build interpersonal communication skills among nurses to improve the quality of care in hospitals.
Communication Barriers Perceived by Nurses and Patients
Global Journal of Health Science, 2015
Communication, as a key element in providing high-quality health care services, leads to patient satisfaction and health. The present Cross sectional, descriptive analytic study was conducted on 70 nurses and 50 patients in two hospitals affiliated to Alborz University of Medical Sciences, in 2012. Two separate questionnaires were used for nurses and patients, and the reliability and validity of the questionnaires were assessed. In both groups of nurses and patients, nurse-related factors (mean scores of 2.45 and 2.15, respectively) and common factors between nurses and patients (mean scores of 1.85 and 1.96, respectively) were considered the most and least significant factors, respectively. Also, a significant difference was observed between the mean scores of nurses and patients regarding patient-related (p=0.001), nurse-related (p=0.012), and environmental factors (p=0.019). Despite the attention of nurses and patients to communication, there are some barriers, which can be removed through raising the awareness of nurses and patients along with creating a desirable environment. We recommend that nurses be effectively trained in communication skills and be encouraged by constant monitoring of the obtained skills.
Clinical Journal of Nursing Care and Practice, 2020
Background: Communication is the process of exchanging information or messages from one group to the other through mutually understood verbal or non-verbal ways. Communication barrier is anything that prevents receiving and understanding the messages. poor communication between patients and the nurses' result in an increased length of stay, wastage of the resource, patient dissatisfaction, absence of confi dence, and frustration for both the nurses and the patients. This study will provide basic information on the level of nurses to patients' communication and perceived barriers in government hospitals of Bahir Dar city. Objective: The objective of this study was to assess the level of the nurse to patient communication and perceived barriers in government hospital of Bahir Dar city, Ethiopia, 2020. Methods: Institution based cross-sectional mixed-methods study was conducted from February 24-March 9/2020 in government hospitals of Bahir Dar city. A total of 380 nurses were included in the quantitative study by using simple random sampling. For both the quantitative and qualitative study, at the initial stage of data collection and interview; informed consent was obtained from respondents. Data were entered into Epi Data 4.6 and analyzed with a statistical package of social science version 25. Data were mainly analyzed using descriptive statistics and binary logistic regression. For the qualitative study, purposive sampling technique was employed, and 7 participants were interviewed. Thematic analysis was used. Results: From the total participants 36.5% of nurses were found to have poor communication. Variables which have statistically signifi cant associations with the level of communication were educational level, work experience, the unwillingness of nurses, and lack of communication skill. The highest perceived communication barriers were lack of continuous training with 82.7% followed by workload with 80.7% and lack of medical facilities with 79.2% as reported by nurses. All environmental-related barriers were the perceived barriers of the nurse to patient communication. Conclusion: In this study, the communication of nurses to patients is found to low. To enhance communication with the patients; nurses and other stakeholders like the ministry of health, the health bureau, and hospital authorities need to recognize the communication barriers. Giving awareness on the communication barrier for the nurses helps to minimize the barriers and improve the nurses to patients' communication.
Perceived Barriers of Communication between Nurses and Patients in a Tertiary Care Hospital
Indian Journal of Public Health Research & Development, 2020
Background: Communication is a key element in providing high quality health care services, leading to patient satisfaction and better health. Patient-centered communication is a basic component of nursing and facilitates development of positive nurse-patient relationship. Objectives:1) To determine barriers of communication between nurses and patients 2) To provide evidence based recommendations. Materials and Methods: A descriptive cross sectional study was conducted among 100 nurses & 50 patients during May to July 2019. Separate questionnaires were used for nurses and patients containing socio-demographic details and barriers of communication along with open ended questions. Results: All the nurses were females.85% were in the age group of 21-30 years. Majority of patients were either 21-30 years (36%) or >40 years (36%). 52% of the patients were females. Unpleasant experience in past with patients (mean score-4.11) and use of technical terms by the nurses (mean score-3.28) were main perceived barriers to effective communication among Nurses and patients respectively. Thematic analysis of open ended questions revealed some important barriers and ways to overcome it, such as more staff recruitment, provision of enough time to know the patient, patient's sensitization with their assigned nurses and hospital environment, regular training in communication skills. Conclusion: Unpleasant experiences in past and use of medical jargons were the important one among many as perceived by nurses and patients respectively, which can be tackled by effective communication training of nurses, sensitization programme for patients and increasing the nurses: patient ratio as suggested by the participants.
Nurses' communication and patient satisfaction in a tertiary hospital in Benin City, Nigeria
Journal of Medicine and Biomedical Research, 2016
Nurses' communication of nursing care provision in tertiary health facilities and patient satisfaction are closely related. This has remained a yardstick for measuring success of the services provided in many health facilities. This study investigated the influence of nurses' communication of nursing care on patient satisfaction in a selected tertiary health facility, in Benin City, Nigeria. The research design was cross-sectional survey. Multistage sampling technique was used to select a total of 420 respondents from the wards/five units of the hospital. A semi-structured questionnaire was used to gather data. The mean age of the respondents was 38.6±10.5 years. Sixty-one percent (61%) were female, forty-two percent (42%) had secondary school education while ninety percent (90%) were Christians. Ninety percent (90%) of the respondents possessed high level of knowledge of nursing care. Majority of the respondents claimed that they were satisfied with the nursing care communication of nurses in terms of administration of prescribed drugs and rated their satisfaction as moderate. Slightly above half (51.4%) of the respondents claimed they were moderately satisfied. Chi-square results of the respondents profile and satisfaction with communication of nursing care provision by sex was significant (p< 0.0076). The study recommended among others, that nurses' acquisition of relevant communication skills will be helpful in interactions between nurses and the patients during the period of admission. This will go a long way in ensuring patient satisfactory nursing care outcome in the tertiary health care facility.
Healthcare
Background: One of the defining characteristics of safe and highly reliable patient care is effective team communication. It is becoming increasingly crucial to improve communication among healthcare team members since social and medical conditions change quickly. Main aim: The present study seeks to assess nurses’ perception of the quality of communications between physicians and nurses and associated factors in the emergency departments of selected government hospitals in Saudi Arabia. Methods: A cross-sectional study was carried out in five hospitals in Jazan and three hospitals in Hail City, Saudi Arabia, on a convenience sample of 250 nurses total using self-administered questionnaires. Independent sample t-tests and one-way ANOVA were used for the data analysis. Ethical considerations were adhered to throughout the conduct of the study. Results: The mean score of all domains of nurses’ perceptions of the quality of nurse–physician communication in emergency departments was 60....