Effect of workplace incivility on job satisfaction and turnover intentions in India (original) (raw)
Related papers
Price of Workplace Incivility: Impact on Turnover Intention
ECS Transactions, 2022
Workplace incivility can be best explained with the help of the incivility continuum which ranges from negative behavior to physical aggression. This research paper finds the various factors affecting the workplace incivility of employees of sales department employed with banking and financial sector. In the study, impact of incivility from colleagues and manager has been found to be significant on turnover intention, which was tested by ordinal regression. Sample size in the study is 340.
Organizational Context on Workplace Incivility and Turnover Intention
WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS, 2020
This study aims to investigate and analyze the role of organizational context on workplace incivility and turnover intention. The research sample was 120 employees who work at the company engaged in the service industry. Multiple regression analysis was used to test the research hypotheses. The results found that organizational context influences workplace incivility, which in turn increases turnover intention. As a consequence, it is important for the organization to enhance alertness towards the occurrence of the employees’ workplace incivility. Internalization and implementation of values of the organizational context can be utilized to manage employees’ work performance
Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review
International Journal of Environmental Research and Public Health, 2021
Incivility has been identified as a prevalent and crucial issue in workplaces and one that may be associated with detrimental effects on employees and organizational outcomes, such as turnover intention. Many studies have been published regarding the effects of incivility, but there is a lack of integrative reviews and meta-analyses. The aim of the present study is to conduct an early meta-analysis of the relationship between employees’ perceptions of workplace incivility and their turnover intentions. Six databases, including ISI Web of Science, PsychInfo, Scopus, Emerald, Hospitality & Tourism Complete, and Soc Index, were searched to identify empirical articles for this meta-analytical paper. The results of statistical meta-analyses and meta-regression suggest that there is a positive relationship between perceived incivility and turnover intentions in employees and that relationship is consistent across different sources of workplace incivility. However, we did observe a possibl...
International Journal of Business Ecosystem & Strategy (2687-2293), 2022
Turnover intention is an employee's desire to move to another agency or stop working on their own volition or voluntarily from the organization where they work for certain reasons. Turnover intention behavior has a negative impact on the smooth operation of the organization, so it is necessary to study the factors that influence it and efforts to prevent it. This study aims to examine the effect of workplace well-being and workplace incivility on turnover intention, as well as to examine the role of job embeddedness in moderating the relationship between the two independent variables with the above dependent on employees of the Ministry of Agriculture vertical agency in Manokwari. This study uses a quantitative approach involving 121 respondents. Data analysis using Partial Least Square (PLS) with the help of SmartPLS 3.0 software. The results showed that; (1) workplace well-being has a negative and significant effect on turnover intention, (2) workplace incivility has a positiv...
International Journal of Academic Research in Business and Social Sciences
Employee's turnover intention that is related to organisational behaviour has been a serious concern in many organisations. Negative workplace behaviour is known as "workplace incivility" has shown strong relation to the adverse outcomes such as intention to quit or emotional exhaustion. Even though the vital incivility role in employee's working life is realized, research on moderators and mediators in the relationship between workplace incivility and organisational outcome are scarce. Therefore, this study will examine the mediation effect of distress and the moderating effect of workplace social support on the relationship between incivility and employee's turnover intention by adapted Job-Resource Demand (JD-R) model. A quantitative research approach using a selfcompletion questionnaire will be distributed to employees who are working in the casual dining restaurant in the Central region of Malaysia. This study will employ non-probability sampling, and more than 800 employees are expected to participate. The analysis of the data will use Structural Equation Modeling (SEM) using AMOS. The findings of this study expected will help food service organisation to pinpoint the types and patterns of unusual behaviour in the workplace and contemplate how their employee respond to workplace incivility. Therefore better strategies can be formulated to minimise turnover intention among employees.
International Journal of Human Resource Studies, 2020
Scholars have baptized for investigation relating to the antecedents and sways of workplace incivility and means to condense it. To address this concern, this study proposes a theoretical framework that explains the linkages of workplace incivility (WI) with Job satisfaction (JS). We theorized that incivility decreases employees' motivation, increases emotional exhaustion and further leads to restricted OCB. These factors, in response, confine employees' job satisfaction. Further ahead, age, and gender moderates the effect of incivility on job satisfaction. Hence, OCB, exhaustion, and motivation mediate incivility and job satisfaction nexus. These relationships were theorized in a singular model to portray the overall impact of the variables occurring at once. Empirical validity was established through a survey conducted through close-ended questionnaire from 272 employees working in Karachi. Results proposed that there is a negative mediatory impact of emotional exhaustion, whereas, OCB, extrinsic and intrinsic motivation had no mediatory effect on experienced incivility and
International Journal of Applied Economics, Finance and Accounting
There are few empirical studies that have examined whether workplace incivility affects employees' satisfaction of small and medium-sized firms (SMEs) in Nigeria, despite the fact that we acknowledged the strong extant literature on the relationship between workplace incivility and employees' contentment. Consequently, this study investigated whether workplace incivility affects the satisfaction of employees among small and medium enterprises (SMEs) in Nigeria. The study employed a survey design, utilising a questionnaire as the primary tool for data collection. The questionnaire was circulated among six hundred (600) respondents. Out of the six hundred questionnaires distributed, five hundred and eighty (580) were successfully completed and returned. Data obtained in the survey was analyzed using descriptive statistics (simple percentages, frequency counts, mean, standard deviation, skewness, kurtosis, and Pearson correlation), post-estimation statistics (variance inflati...
Workplace Incivility: The Slow Death of Organizational Efficiency
HELIX
This study is an effort to identify various factors which contribute to workplace incivility and the identification of after effects of incivility at workplace through extensive literature review. Workplace incivility represents aberrant behaviors demonstrated either by superiors, co-workers and customers. These behaviors are of low intensity in comparison to workplace bullying and has ambiguous nature; i.e., there might be no specific intention to cause harm to the person. The band of incivility ranges from having negative behaviour which may also lead to verbal aggression and physical aggression in some cases. There are basically two occurrence of incivility namely overt instances and covert instances. The former includes instances which can be seen such as aggressive behaviour whereas the latter represent the instances which are hidden and may not be visible but may have a long lasting impact on the employees. The factors contributing to workplace incivility identified are organizational aspects, demographic variables, source of incivility, past experience to incivility, sociocultural perspectives and personality types. The outcomes of incivility can be on organizational wellbeing or individual wellbeing or both. Workplace incivility aggravates to employee dissatisfaction, turnover intention, low conscientiousness, high instances of ostracism, low employee morale, low affective commitment and many more which are detrimental to organizational efficiency. Various studies have shown that incivility has effects on mental and physical health of the target. Incivility may be experienced by an individual or individuals belonging to a particular strata characterized on the basis of age, colour, gender, race, designation, financial background, caste or religion and alike.
Workplace Incivility and Job Satisfaction
International Journal of Adult Vocational Education and Technology
Workplace incivility is common in organizations across the world and can have negative effects on individuals and organizations. The purpose of the reported study is to examine the effects of supervisor and coworker incivility on job satisfaction and examines emotion management as a mediator of these relationships. Data from 268 working adults were collected by survey battery and analyzed via a number of multivariate techniques. The model was supported in that both supervisor and coworker incivility had strong direct negative effects on emotion management and job satisfaction, and emotion management partially mediated the incivility-job satisfaction relationship. With supervisor and coworker incivility, the participants reported lower levels of job satisfaction. However, the participants' emotion management mitigated the negative effect of incivility on job satisfaction partially. The findings suggest that organizations need to be aware of the unfavorable consequences of incivil...
EXPLORING THE RELATIONSHIP BETWEEN WORKPLACE INCIVILITY AND PRODUCTIVITY: AN EMPIRICAL INVESTIGATION
International Journal of Innovations & Research Analysis (IJIRA), 2023
Purpose-This empirical study examined how workplace incivility is related to the productivity of employees working in organized retail. Design/Methodology/approach-Workplace incivility and productivity consist of (task performance, organizational support, social support from the supervisor, and social support from coworkers) were extensively reviewed in the study. Purposive sampling was used to select the respondents for the study. Data collected has been validated using confirmatory factor analysis and hypotheses have been tested through structural equation modeling. Findings-The results of the SEM analysis showed that the hypothetical model had a good fit with the data. Results suggest that there is a significant negative relationship between workplace incivility and productivity among employees. This implies that when employees experience incivility in the workplace, their productivity decreases. Conclusion-Organizations need to take steps to prevent and address workplace incivility to improve employee productivity. Research Limitations/Implications-This study was conducted in an Indian cultural context, which could be extended to other Asian countries. Further, explore the effectiveness of different interventions for preventing and addressing workplace incivility, as well as the factors that may moderate the relationship between workplace incivility and productivity. Originality/value-The paper empirically identifies the relationship between workplace incivility and productivity in the Indian context. Further, this model developed can be used for future research keeping it as a base.