CallMeSmart: A VoIP Softphone on Android Based Mobile Devices Using SIP (original) (raw)
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Wireless communication infrastructure in hospitals represents a core for information sharing between health care workers. Medical staff's work situation is highly mobile, and important information is constantly shared between co-workers to provide high quality services to the patients. To be able to communicate at any place and at any time during shifts, physicians carry mobile communication devices, often several devices according to their role and responsibilities. This leads, in many situations, to a number of problems, especially regarding to unnecessary interruptions from these devices. This mainly happens due to the callers not being aware of the situation of the called person, or ignoring the situation and context of their colleagues. Such situations often lead to severe medical consequences, such as medication errors and mistakes during treatment, and should be solved.
2013 International Conference on Information Science and Applications (ICISA), 2013
Hospitals are working environments where information is constantly exchanged between co-workers over a complex communication infrastructure. In order to support the needs of hospital professionals, this infrastructure should provide the possibility to exchange important information as quickly as possible and, at the same time, contact colleagues without interrupting their working activities unnecessarily. Interruptions are unpleasant situations and a source of stress and distraction that may increase the probability of taking wrong decisions. Currently, hospital communication infrastructure relies on the use of pagers which create a large amount of unnecessary interruptions. Wireless phones are less utilized, but as opposed to pagers they provide text and audio services in the same device. With a suitable context-aware system it should be capable of balance interruptions and thereby provide solutions able to efficiently support the work of hospital professionals. The system has been developed using the iterative software engineering approach, Unified Process. The system is able to block and reroute calls directed to users that are not available due to their location, work schedule, activity and role. A number of tests have been carried out after the development, and highlighted some changes that have to be made before being deployed in real hospital environments.
Pervasive Communications for Care Professionals in Hospitals
2008 2nd International Conference on Bioinformatics and Biomedical Engineering, 2008
It has been demonstrated that effective communications among specialists is essential in the delivery of high quality of patient care. A location-enabled VoWLAN service may further bring seamless connections for medical professionals to communicate and collaborate with each other efficiently. It greatly assists the locating relative professionals in hospital urgencies and delivering critical information to specific professionals. In this article, we proposed an enhanced Hospital Patient Care Call System (EHPC2S), which converges the voice and context information for the purpose of reducing medical errors and providing better hospital quality of service.
CallMeSmart Becoming Ubiquitous and Self-learning
A novel system for communication between hospital doctors, CallMeSmart-doctor (CMS-Dr), earlier referred to as CallMeSmart, has been developed and tested at a university hospital. The first version of CMS was dedicated to doctor-doctor communication. In this paper we discuss how we based on CMS-Dr can establish a generic CMS solution: A fundamental new ICT infrastructure for all health care actors (not only doctors), and other actors and sectors with complex, temporarily and time critical communication patterns. The CMS-generic shall become Ubiquitous and Self-Learning (CMS USL). The technological CMS-USL solution will represent the internationally forefront of ICT-research and development through new combination of advanced data-based wireless communication that maintains context awareness, in addition to ubiquitous and self-learning machine mechanisms.
Strategies to reduce interruptions from mobile communication systems in surgical wards
Journal of Telemedicine and Telecare, 2008
We conducted interviews with two surgeons from the department of gastrointestinal surgery at the University Hospital of North Norway. The results confirmed that interruptions from mobile devices were a problem, especially in surgical theatres, outpatient wards, emergency wards and inpatient rooms. Users in hospitals, especially surgeons and physicians, need a better communication system. Our proposed system would intercept the signals from the existing communication system before they are sent out to the mobile devices. The signals would then be routed through a context-aware system, paired with context information and available rules defined by the doctor, which will decide what to do with the call/ page. A single device which integrates both the pager and the phone system, and makes use of context information to control interruptions automatically yet allow the caller to decide whether to interrupt, would be highly appreciated by the users.
eTELEMED 2011, The …, 2011
A variety of issues related to communication is a common phenomenon in current hospital settings. Sharing information by contacting colleagues, medical attendants, investigatory facilities and other resources, results in many communication events. This generates interruptions from mobile communication devices, which is a big concern for many physicians. In general, wireless phones are not currently widely in use at Norwegian hospitals, due to suspicions of increased interruption rates. Only a few staff members carry a wireless phone. Before introducing such devices as standard equipment, usability and user satisfaction are important factors, and have to be accounted for. The fact that such devices could introduce unnecessary interruptions is a motivation for developing a context sensitive solution. Observations and interviews from a study carried out by the first author, regarding the use of wireless phones at a hospital in Norway, showed that users were unsatisfied with the phones user interfaces. This kept them from using the full functionality of the system. This article presents an evaluation of the existing user interface of two wireless phones intended for hospital use, and suggests an improved user interface, which also intends to support context-sensitive communication. The new interfaces were considered an improvement compared to the old interfaces.
A mobile voice communication system in medical setting
Proceedings of the 27th international conference on Human factors in computing systems - CHI 09, 2009
Hospital work coordination and collaboration often requires mobility for acquiring proper information and resources. In turn, the spatial distribution and the mobility of clinicians can curtail the opportunities for effective communications making collaboration difficult. In this situation, a mobile hands-free voice communication system, Vocera, was introduced to enhance communication. It supports quick and impromptu conversations among coworkers for work coordination and collaboration anytime and anywhere. We study this deployment and present our findings concerning the impact of this communication system on the information flow. Our information flow framework's communication strategies help contrast the information processes before and after the deployment of Vocera.
Context-Aware Mobile Communication in Hospitals
IEEE Computer, 2003
A collaborative handheld system extends the instant messaging paradigm by adding context-awareness to support the intensive and distributed nature of information management within a hospital setting.