The acceptability and effectiveness of patient-reported assessments and feedback in a managed behavioral healthcare setting (original) (raw)

Benchmarking outcomes in a public behavioral health setting: feedback as a quality improvement strategy

Journal of consulting and clinical psychology, 2014

The purpose of this study was to evaluate the effectiveness of a large public behavioral health (PBH) agency serving only clients at or below the federal poverty level that had implemented continuous outcome feedback as a quality improvement strategy. The authors investigated the post treatment outcomes of 5,168 individuals seeking treatment for a broad range of diagnoses who completed at least 2 psychotherapy sessions. The Outcome Rating Scale (ORS; Duncan, 2011; Miller & Duncan, 2004) was used to measure outcomes. Clients had a mean age of 36.7 years and were predominantly female (60.7%) and White (67.8%), with 17.7% being Hispanic, 9.3% being African American, and 2.8% being Native American. Forty-six percent were diagnosed with depression, mood, and anxiety disorders; 18.8% were diagnosed with substance abuse disorders; and 14.4% were diagnosed with bipolar disorder and schizophrenia. A subset of clients with a primary diagnosis of a depressive disorder was compared to treatment...

Using feedback from patient-reported outcome measures in mental health services: a scoping study and typology

Psychiatric services (Washington, D.C.), 2015

Routine evaluation of mental health services has become widespread, and the use of patient-reported outcome measures (PROMs) as clinical aids or discussion tools has been receiving increasing attention. The purpose of this scoping study was to provide a typology of the diverse ways in which studies reporting on PROM use in mental health services have utilized PROMs. Iterative scoping searches of the literature identified articles reporting on the use of PROM feedback in mental health settings, which were then categorized to develop a typology along a dimension of intensity of use of PROM feedback, ranging from no feedback to patient and clinician to clinician-patient discussion that followed a formalized structure. Of the 172 studies that were identified, 27 were grouped into five categories, ranging from studies in which there was no PROM feedback to clinician or patient to studies in which a formalized structure was available by which PROM feedback could be discussed between clini...

Deriving Implementation Strategies for Outcome Monitoring Feedback from Theory, Research and Practice

Administration and policy in mental health, 2014

Outcome monitoring feedback is a promising intervention to enhance outcomes of clinical practice. However, effective implementation can be tough and research suggests that feedback is not equally effective under all circumstances. In this article, feedback theory, research and experience from clinical practice is used to provide implementation strategies. Factors that moderate the effectiveness of outcome monitoring feedback, including feedback, recipient and organization characteristics are discussed. It is important to pay attention to implementation processes, such as providing sufficient training for clinicians, in order for feedback to be capable of enhancing outcomes.