A critical review of the Exit-Voice- Loyalty-Neglect literature: limitations, key challenges and directions for future research. (original) (raw)

Exit Voice and Loyalty a Reading of an Ongoing Debate

Romanian Journal of Communication and Public Relations, 2012

Hirschman's (1970) model of voice, exit and loyalty is of great interest to communication and organization studies, since Hirschman was the first social scientist who introduced voice as a response to discontent in organizations. The model has been utilized, developed and complemented, but rarely criticized. The goal of this article is to endeavor in a twofold critique based on a literature review of current organization studies. First the model is shown to eliminate from its structure a fundamental cognate concept: silence. I will demonstrate that the two decisions that actors have to make on the verge of organizational deterioration, voice or exit, revolve, in fact, around the concepts of voice and silence, and that these two are so interrelated and intertwined that they presuppose each other. Second, this functionalistic model silences identity issues that employees have to deal with when faced with fundamental organizational decisions: to voice discontent or to exit the organization. Moreover, a post-structuralist perspective on employee identity construction process is presented.

Reframing exit-voice-loyalty-neglect through relational dialectics

Central States Communication Association Convention

Employee workplace dissatisfaction is the subject of innumerable interdisciplinary studies. Current research suggests that employee dissatisfaction is directly related to communication within the organization. According to current theoretical frames, workplace dissatisfaction is expressed by four distinct behaviors: exit, voice, loyalty, or neglect (ELVN). These models, though useful, do not attend to relational dialectics found in interpersonal relationships. Employees are often caught in relational tensions with managers. In this review, I will examine the current literature on ELVN and relational tensions between superiors and subordinates.

Exit, voice and loyalty: Analytic and empirical developments

European Journal of Political Research, 2000

This paper seeks to reconstruct and revitalize the famousHirschman framework by providing a comprehensivereview of the current use ofexit, voice and loyalty'. Webegin by critically examining Hirchman's originalaccount, and then look at the way his argument hasbeen extended in different fields both conceptuallyand empirically. We suggest that while advances have been made, the results so far are somewhat disappointing given the perceptivenessof the original insight. We believe this is because hisapparently simple ...

Negative behaviors among employees: the impact on the intention to leave work

World Journal of Entrepreneurship, Management and Sustainable Development, 2020

PurposeThis study examines the effect of three negative behaviors namely alienation behavior, cynicism behavior and silence behavior on employees’ intention to leave work in the telecommunication sector in the Sultanate of Oman.Design/methodology/approachUsing a simple random sampling technique, data was collected using a questionnaire from 204 employees working in two leading telecommunication service providing agencies (Omantel and Ooredoo) in Oman. The collected data was analyzed using structural equation modeling (SEM) through AMOS software.FindingsThe findings of the study indicate a significant effect of both cynicism behavior and work alienation behavior on employees’ intention to leave work while silence behavior did not appear to affect employees’ intention to leave work.Practical implicationsThe research suggests that the policymakers are required to take corrective measures and implement policies and work practices that ensure employees’ sincere engagement to work.Origina...